The British Insurance Brokers' Association (BIBA) is the UK's leading general insurance intermediary organisation, representing the interests of insurance brokers, intermediaries and their customers by providing guidance, advice, and support to our members. We offer a range of services and benefits to our members, including free compliance, regulation, and technical support, as well as access to exclusive schemes and facilities. Our members also benefit from opportunities for professional development through our training and events programme.
Customers praised BIBA's efficient, friendly, and knowledgeable service, with many finding suitable insurance cover quickly and easily.
A few customers experienced poor customer service, including unhelpful staff, lack of follow-through, and unprofessional behavior.