Guiding, advising and supporting insurance brokers for over 40 years
The British Insurance Brokers' Association (BIBA) is the UK's leading general insurance intermediary organisation. We represent the interests of insurance brokers, intermediaries and their customers by providing guidance, advice, and support to our members.
Our Mission
Our mission is to provide our members with the necessary tools, resources, and support to thrive in an ever-changing insurance market. We strive to promote excellence in insurance broking and to represent the interests of our members at the highest level.
What We Do
As a leading insurance broking association, we offer a range of services and benefits to our members. These include free compliance, regulation, and technical support, as well as access to exclusive schemes and facilities. Our members also benefit from free legal helplines, online legal documents, and access to our member-only online resource centre.
We also provide our members with opportunities to shape our direction and policy through our regional and technical committees. Additionally, we represent our members' interests at the highest level, liaising with other trade bodies and policymakers to ensure that our members' voices are heard.
Our Services
Our services are designed to support our members in all aspects of their business. We offer guidance on compliance and regulation, as well as technical support and resources. Our members also benefit from access to exclusive schemes and facilities, including our Litmus Test Report due diligence tool and our S&P Members' PI Hub.
We also provide our members with opportunities for professional development through our training and events programme. This includes our annual conference, which is the largest insurance broking event in the UK.
Our Values
At BIBA, we are committed to promoting excellence in insurance broking and to supporting our members in all aspects of their business. We value our members and the important role they play in serving their customers. We are dedicated to providing our members with the necessary tools, resources, and support to thrive in an ever-changing insurance market.
Overview of Reviews
The reviews for BIBA are overwhelmingly positive, with the majority of customers expressing satisfaction with the service they received.
Positive Feedback
- Efficient and Helpful Service: Many customers praised BIBA's efficient and helpful service, stating that they were able to find suitable insurance cover quickly and easily.
- Friendly and Knowledgeable Staff: Reviewers commended the friendly and knowledgeable staff at BIBA, who took the time to listen to their needs and provide personalized solutions.
- Excellent Communication: Customers appreciated the clear and concise communication from BIBA, including email and letter confirmations of their insurance policies.
Negative Feedback
- Poor Customer Service: A few customers experienced poor customer service, citing unhelpful and unenthusiastic staff, as well as lack of follow-through on promises.
- Unprofessional Behavior: A small number of reviewers reported unprofessional behavior, including argumentative staff and lack of help or support.
