Protecting Your Travels, Empowering Your Adventures
At Globetrotter Insurance, we are a team of experienced travel insurance specialists dedicated to providing high-quality insurance products to individuals, families, and businesses. Our mission is to ensure that our customers have a worry-free travel experience, no matter where their journeys take them.
Our Story
Our company was founded on the principle of providing affordable and comprehensive travel insurance solutions to people from all walks of life. With years of experience in the industry, we have developed a deep understanding of the needs of our customers and have designed our policies to meet those needs. Whether you're a frequent traveller, a backpacker, or a family planning a holiday, we have a policy that's right for you.
Our Services
We offer a range of travel insurance policies to suit different types of travellers and trips. Our single trip policy is perfect for those planning a one-off holiday, while our annual multi-trip policy is ideal for frequent travellers. We also offer a backpacker policy for those embarking on a longer journey, as well as winter sports cover for adventure seekers.
Our policies provide a range of benefits, including emergency medical cover, cancellation cover, and airport lounge access if your flight is delayed. We also offer a 24/7 emergency medical assistance service, so you can rest assured that help is always just a phone call away.
Why Choose Us
At Globetrotter Insurance, we pride ourselves on our customer-centric approach. Our team is dedicated to providing exceptional customer service, and we strive to make the process of buying and claiming on your policy as smooth and hassle-free as possible. We also offer a range of flexible payment options, so you can choose the payment method that suits you best.
Customer Experience
The customers who reviewed Columbus Direct's travel insurance had varying experiences. While some encountered difficulties with their claims, others were satisfied with the service.
Issues with Claims Processing
Some customers had issues with their claims being processed, citing delays, lack of communication, and unresponsiveness from the company. They reported having to send multiple copies of documents and receiving no updates on their claims.
Poor Customer Service
Several customers complained about poor customer service, stating that their calls and emails went unanswered and that they received no response to their queries.
Delays and Lack of Updates
Delays in claims processing and a lack of updates from the company were common complaints. Some customers reported waiting for months without hearing back from Columbus Direct.
Positive Experiences
However, not all experiences were negative. A few customers reported having their claims processed efficiently, with prompt payment and good communication from the company.
Turnarounds
Interestingly, two customers who initially had negative experiences had their claims resolved after posting their reviews, with one customer even receiving payment within a few days.
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