Located in the heart of Kelso's picturesque French-style cobbled square, The Cross Keys Hotel is a family-run hotel offering a warm and friendly welcome to its guests. With 26 beautifully decorated bedrooms, a restaurant, bar, and wedding venue, the hotel is an ideal base to explore all that the Scottish Borders has to offer. The hotel's excellent service, attentive staff, and peaceful location make it perfect for both business and pleasure. Guests can enjoy free Wi-Fi, complimentary mineral water, and access to the Abbey Fitness Centre.
Overall, the reviews suggest that the hotel's friendly staff, excellent food, and comfortable rooms are major positives.
However, the reviews also highlight issues such as outdated rooms, temperamental showers, and poor water pressure as major negatives.