Exceptional Homes, Exceptional Service
Located in the heart of Kelso's picturesque French-style cobbled square, The Cross Keys Hotel has been welcoming guests for over two centuries. With its rich history dating back to 1769, our hotel has been a hub for travelers and locals alike, offering a warm and friendly atmosphere, excellent service, and comfortable accommodation.
Hospitality and Comfort
At The Cross Keys Hotel, we pride ourselves on providing a warm and welcoming environment for all our guests. From the moment you step through our doors, you'll be treated to excellent service from our attentive and friendly staff. Our family-run hotel is committed to providing a personalized experience that makes all the difference to our guests. Whether you're on a business trip, having a relaxing break, or celebrating a special occasion, we'll make sure you feel comfortable and at home.
Accommodation
Our hotel has 26 individually designed bedrooms, each with its own unique character. As you might expect from a building with such historic roots, our bedrooms are different shapes and sizes, which adds to their individual charm. While sizes may vary, all our bedrooms are decorated to the same high standard and come equipped with free Wi-Fi access, complimentary mineral water, and tea/coffee making facilities.
Amenities and Services
In addition to our comfortable bedrooms, we offer a range of amenities and services to make your stay with us even more enjoyable. These include:
- Saddlers Restaurant & Bar: Our on-site restaurant serves a delicious menu of local and international cuisine, using fresh, locally sourced ingredients whenever possible.
- Free Wi-Fi: Stay connected with friends and family, or get some work done, with our free Wi-Fi throughout the hotel.
- TV Lounge: Relax and unwind in our comfortable lounge, equipped with BT Sports and a range of TV channels.
- Outdoor Area: Enjoy the fresh air and take a stroll or simply sit back and enjoy the scenery.
- Residents Games Room: Challenge your friends to a game of pool, darts, or table tennis in our dedicated games room.
- Complimentary Use of Abbey Fitness Centre: Stay active and healthy during your stay by using our complimentary gym at the nearby Abbey Fitness Centre.
Meetings and Events
Whether you're planning a corporate event, a wedding, or a special celebration, we have the space and expertise to make your occasion truly unforgettable. Our hotel offers a range of versatile event spaces, including a wedding and banqueting venue that can accommodate up to 100 guests. Our dedicated events team will work closely with you to bring your vision to life.
Location
Conveniently located in the heart of Kelso's picturesque French-style cobbled square, our hotel is perfectly positioned to explore all that the Scottish Borders has to offer. Just a short drive from Edinburgh and Newcastle, you're perfectly placed for business or pleasure.
Rooms and Accommodation
Overall, the reviews suggest that the hotel's rooms need modernising and updating. Many reviewers have mentioned that the rooms are dated and lack finesse, with some reporting issues such as noisy plumbing and temperamental showers. However, some reviewers have praised the comfort and cleanliness of the rooms.
Food and Drink
The hotel's food and drink options have received widespread praise. Many reviewers have raved about the excellent quality of the breakfast and dinner options, with some specifically mentioning the gluten-free options available. The restaurant "Saddlers" has been particularly commended, with reviewers praising the menu choices, food quality, and service.
Service and Staff
The hotel's staff have been highlighted as a major strength, with reviewers praising their friendly, welcoming, and helpful nature. Many reviewers have commented on the excellent service, which has gone above and beyond to meet their needs.
Location
The hotel's location has been praised for its proximity to the town square and the village of Kelso. Many reviewers have enjoyed the quiet and peaceful surroundings, with some even noting the lack of crime in the area.
Common Issues
Some common issues have been reported by reviewers, including dusty rooms, temperamental showers, and poor water pressure. Some reviewers have also mentioned issues with noise from plumbing or other guests.
Overall Experience
Despite some issues, many reviewers have had a generally positive experience at the hotel. They have praised the hotel's friendly staff, excellent food, and comfortable rooms. However, some reviewers have expressed disappointment with the outdated rooms and common areas.
