"Power of Face to Face" Insights
At Clegg Gifford, we're proud to be one of the UK's largest Motor Trade brokers, with a rich history dating back to 1968. Our experience and expertise in the Motor Trade, Taxi, Commercial vehicle industry, and beyond, gives us the confidence to provide bespoke insurance solutions for your unique requirements.
Our Services
We offer a wide range of insurance products and services, catering to both commercial and personal needs. Our commercial insurance products include Commercial Combined, Commercial Fleet, Commercial Property, and Commercial Vehicle, amongst others. We also provide specialist insurance solutions for specific industries, such as Motor Trade, Taxi, and Recycling.
For personal insurance needs, we offer a variety of products, including Boat (Marine) Insurance, Car Insurance, Collector Car Insurance, Household Insurance, Motorcycle Insurance, and Multi Vehicle Insurance. Our broker products are designed to provide flexible coverage options for unique requirements, and our experienced brokers will work closely with you to find the right solution for your business or personal needs.
Why Choose Clegg Gifford?
With over 50 years of experience, we have developed a network of branches, appointed representatives, and over 800 brokers, allowing us to provide cover for clients in any area of the UK. Our scale of operations, combined with our strong relationships with a multitude of insurers, enables us to offer bespoke solutions for unique requirements. Whether you're an architect, banker, yacht captain, or zoologist, we have covered them all.
Our Expertise
Our team of experienced brokers has extensive knowledge of the insurance industry, with a deep understanding of the complexities and nuances of different sectors. We pride ourselves on delivering flexible coverage options that support your personal and commercial requirements. As a Lloyd's broker, we also have access to a range of London Market insurers, providing even more options for our clients.
Overview of Reviews
The reviews provided are predominantly negative, with customers expressing frustration and dissatisfaction with the insurance company. The common themes among the negative reviews include poor customer service, long wait times, and unhelpful staff.
Customer Service Issues
Many reviewers experienced difficulties when trying to contact the company, with some reporting wait times of over 30 minutes. Once connected, customers often encountered rude and unhelpful staff, leading to frustration and failed attempts to resolve issues.
Claim Processing Issues
Several reviewers expressed disappointment with the claim processing experience, citing delays, lack of communication, and inconsistent information from different departments. This led to a sense of mistrust and frustration among customers.
Positive Experiences
A few reviewers reported positive experiences with the company, citing helpful and efficient staff, particularly Molly, Serena, and Joanne Slater. These reviewers praised the professionalism and swift service they received.
Common Complaints
- Long wait times and difficulties contacting the company
- Rude and unhelpful staff
- Claim processing issues and delays
- Lack of communication and inconsistent information
- Poor overall experience
