The UK Association of Letting Agents (UKALA) is a professional body that represents letting agents in the UK, providing a range of services to help its members navigate the complexities of the private-rented sector. These services include client money protection, dispute resolution, business development help, advice, accreditation, training, information, and marketing support to help agents grow and develop professionally, profitably, and securely. With a focus on compliance, quality, and professionalism, UKALA aims to promote best practices among its members and provide a valuable resource for landlords and tenants alike.
Some reviewers reported improved renewal processes and helpful communication from UKALA.
Many reviewers reported poor customer service, unreturned calls and emails, technical issues, and difficulties with invoices, statements, and CMP policies.