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An Overview
The UK Association of Letting Agents (UKALA) stands as a leading representative body for letting agents in the private rented sector. We empower our members by providing them with invaluable resources, support, and guidance to thrive in a complex and ever-evolving industry.
Our Vision
Our vision is to foster a thriving and professional private rented sector through shared learning, collaboration, and advocacy. We believe in empowering our members to deliver exceptional service, manage risk, and navigate regulatory requirements with confidence.
What We Do
UKALA offers a comprehensive suite of services to support our members in all aspects of their business. Our offering includes:
Compliance & Protection
- Client Money Protection (CMP) scheme membership
- Tax Investigation Insurance
- The Property Redress Scheme (PRS) for dispute resolution
- Compliance guidance and regulatory updates
Support & Development
- Information and forms library
- Training programs and webinars
- Business development and marketing resources
- Helpline access for day-to-day guidance
Member Benefits & Resources
- Access to exclusive discounts with commercial partners
- Regular industry updates and publications
- Online platform with informative resources and tools
The UKALA Difference
What sets UKALA apart is our unique member-owned and member-driven approach. We prioritize understanding your needs and provide practical, actionable solutions to the challenges you face in your daily operations.
Why Choose UKALA?
By joining UKALA, you gain access to:
- Expertise and support: Benefit from the knowledge and experience of our dedicated team of professionals.
- Peer-to-peer network: Connect and collaborate with fellow letting agents through our member community.
- Tailored resources: Receive personalized guidance and support tailored to your individual needs.
- Value-driven membership: Access a wealth of resources and benefits designed to enhance your profitability and efficiency.
Join UKALA today and empower your letting agency to thrive!
Overall Experience with UKALA
The overwhelming sentiment expressed by reviewers is one of dissatisfaction and frustration with UKALA's services. Many reviewers have reported poor customer service, unreturned calls and emails, and a general lack of communication from the company.
Customer Service Issues
Several reviewers have expressed frustration with UKALA's customer service, citing instances of unreturned calls and emails, and a general lack of communication. Some reviewers have reported being ignored for months, with no response to their queries.
Technical Issues
Some reviewers have also reported technical issues, such as being unable to access their dashboard or receiving inadequate technical support.
Renewal Process
One reviewer reported a positive experience with the renewal process, stating that it had improved from the previous year. However, this was a rare positive comment amidst a sea of negative reviews.
Invoices and Statements
One reviewer, a bookkeeper for an estate agent, reported difficulties in obtaining invoices and statements from UKALA, citing a lack of compliance with legal VAT requirements.
Client Money Protection (CMP)
Several reviewers have reported difficulties with UKALA's CMP policy, including one reviewer who was unable to obtain a copy of the policy despite repeated requests.
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