We Listen, We Adapt, We Progress
At DH1 Lettings & Sales, we pride ourselves on being an award-winning estate agency that understands the unique needs of each individual client. Established in 2008, our team combines a passion for property with a customer-oriented work ethic, ensuring that every client receives a bespoke service tailored to their specific requirements. As a local company operating within a 30-mile radius of Durham City Centre, we are committed to providing a personal touch that sets us apart from larger agencies.
Our Services
Our comprehensive range of services includes Residential Sales, Residential Lettings, and complete Landlords' services. Whether you're looking to buy, sell, let, or rent a property, our dedicated team will guide you through every stage of the process. With a focus on customer satisfaction, we work outside of office hours, frequently conducting evening and weekend appointments, to ensure that our clients' needs are always met.
Our Team
Our team, led by a property portfolio owner, understands the requirements of every aspect of the Sales and Lettings industry. This expertise enables us to provide a tailored service that caters to each client's unique needs. We are proud to be members of The Property Ombudsman, ensuring that our clients receive the highest level of service and protection.
Community Involvement
At DH1 Lettings & Sales, we are committed to supporting our local communities. We are proud to be aligned with Willow Burn Hospice on a partnership scheme, demonstrating our dedication to giving back to the community.
Awards and Recognition
Our commitment to excellence has been recognized through our shortlisting for two awards in the national Estate and Letting Agent of The Year Awards 2015. We are thrilled to have won the silver regional ESTA award for our tenants' services in the North East, a testament to our hard work and dedication to providing exceptional customer service.
Overall Experience
The overall experience with DH1 Lettings and Sales has been largely positive, with many customers praising the professionalism, efficiency, and helpfulness of the team.
Praises for the Team
Many reviewers praised the team at DH1 Lettings and Sales, highlighting their professionalism, pleasant demeanor, and efficiency throughout the process. Becki, Paul, and Matt were specifically mentioned as being particularly helpful and responsive.
Efficient Service
The speed and efficiency of the service were frequently mentioned, with several reviewers noting that their properties were sold quickly and with minimal fuss.
Communicative and Responsive
The team at DH1 Lettings and Sales were praised for their excellent communication skills, with many reviewers commenting on their responsiveness and ability to keep them informed throughout the process.
Minor Criticisms
A few reviewers noted some minor criticisms, including issues with timekeeping for scheduled appointments and a lack of transparency regarding property facts. One reviewer also mentioned that not all properties were listed on the website.
