Striving for accuracy, on time, every time
At Frampton & Roebuck, we're proud to be a locally owned and operated letting agency in Durham, dedicated to providing exceptional service to both landlords and tenants. With over 20 years of experience in the estate agency industry, our founders, Steven Frampton and Simon Roebuck, have built a reputation for delivering first-class service to all our clients.
Our Story
As Durham born and bred professionals, we've lived and worked in the local area for many years, gaining a deep understanding of the local property market. We've both forged careers with one of the region's most well-known estate agents and chartered surveyors, learning the ins and outs of the industry. Our passion for delivering exceptional service and building strong relationships with our clients has driven us to create a business that truly cares about the needs of both landlords and tenants.
Our Services
As a reputable letting agency, we offer a comprehensive range of services designed to meet the unique needs of our clients. For landlords, we provide a tailored approach to property management, including marketing, tenant finding, and property maintenance. Our experienced team will work closely with you to understand your goals and objectives, providing a personalized service that ensures your property is well-maintained and profitable. For tenants, we offer a wide range of properties to rent, from student accommodations to residential properties, all of which are carefully selected to meet the highest standards of cleanliness, comfort, and safety.
Our Team
Our team of experienced professionals is dedicated to providing exceptional service to all our clients. Our founders, Steven Frampton and Simon Roebuck, have both gained professional industry qualifications in Residential Lettings & Property Management, ensuring that we have a thorough understanding of the legal position of letting agents and all best practices when dealing with residential tenancies.
Awards and Recognition
We're proud to have received recognition for our efforts, having been nominated and voted for by our clients at the Estate Agent of the Year Awards (The ESTAs) and receiving awards in 2016, 2017, and 2020 for North East Letting Agent of the Year.
Overall Experience
The reviews are generally positive, with most reviewers praising Frampton and Roebuck's efficient, friendly, and professional service. Many reviewers mentioned the helpfulness and knowledge of the staff, particularly Cameron, Louis, Steven, and Simon.
Positive Aspects
Friendly and Helpful Staff: Many reviewers praised the staff's friendly and helpful attitude, with some mentioning specific staff members who went above and beyond to assist them.
Efficient Service: Reviewers appreciated the efficient service provided by Frampton and Roebuck, with many praising the quick response times and assistance with issues.
Professionalism: The agency's professionalism was praised by many reviewers, with some mentioning the team's knowledge and expertise in the field.
Competitive Rates: One reviewer mentioned that the agency's rates were competitive, which was a significant factor in their positive experience.
Negative Aspects
Poorly Maintained Properties: A few reviewers mentioned issues with the properties themselves, including mould, broken appliances, and cleanliness problems.
Poor Communication: Some reviewers felt that the agency did not communicate effectively, leading to misunderstandings and issues with repairs.
Lack of Responsibility: One reviewer felt that the agency did not take responsibility for issues with the property, leading to frustration and disappointment.
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