Explore, Shop, Enjoy - The Kingsland Way
Right Choice Insurance Brokers (RCIB) was formed by Mike Joseph, an experienced insurance professional with over 20 years of experience in the industry. Frustrated with the lack of personal approach in the industry, Mike created RCIB to treat each customer individually, taking into account their unique circumstances to provide the most competitive rates.
Our Mission
At RCIB, we are committed to providing our customers with personalized insurance solutions that cater to their specific needs. We believe in listening to our customers, understanding their requirements, and providing tailored insurance products that meet their expectations. Our mission is to provide high-quality insurance products and exceptional customer service, making us the right choice for all your insurance needs.
Our Services
We offer a wide range of insurance products, including Car Insurance, Home Insurance, Van Insurance, Breakdown Cover, and more. Our Car Insurance policies cater to various needs, including Convictions, Imported Vehicles, Young Drivers, and High-Performance vehicles. Our Home Insurance policies include Buildings, Contents, and Buy-to-Let cover, with options for High-Risk cover, including Flood Risk. Our Breakdown Cover options include Personal-Based Roadside, Vehicle-Based Roadside and Recovery, and European Breakdown Cover for trips of varying durations.
What Sets Us Apart
At RCIB, we pride ourselves on our personalized approach, taking the time to understand each customer's unique circumstances. We have a real UK office with real people, and we're always happy to chat with you in person or over the phone. Our non-standard sector expertise means we can cater to customers with complex insurance needs, and our sponsorship of Motorsport, including the British Touring Car Championship (BTCC), demonstrates our passion for cars.
Why Choose RCIB
We treat each customer individually, considering their unique circumstances to provide the most competitive rates. We don't just focus on the 'easy' cases; we take the time to understand our customers' needs and provide tailored insurance solutions. Our real UK office, staffed with experienced professionals, ensures that you receive exceptional customer service. As a member of Club RCIB, you can benefit from exclusive discounts and perks, making us the right choice for all your insurance needs.
Poor Customer Experience
The majority of the reviewers expressed frustration and disappointment with their experience with Right Choice Insurance Brokers Limited. Many reviewers reported difficulties in getting in touch with the company, experiencing long wait times, and being met with unhelpful and rude customer service representatives. Some reviewers even reported being hung up on or ignored by the company.
Issues with Claims and Payments
Several reviewers reported issues with claims and payments, including being billed for sums they did not owe, having their policies cancelled without notice, and being taken to court over disputed payments. Some reviewers also reported being charged excessive fees and experiencing difficulty in getting refunds or resolving issues with their policies.
Lack of Transparency and Hidden Fees
Reviewers also reported a lack of transparency in the company's policies and fees, with some experiencing surprise charges and fees that were not clearly explained during the sales process. Some reviewers felt that the company was not upfront about their fees and policies, leading to unexpected costs and frustration.
Positive Experiences
However, a few reviewers reported positive experiences with the company, highlighting helpful and professional customer service representatives who assisted them with their policies and claims.
