Resolving family issues with expertise, precision and efficiency.
Here at Austerberry Estate Agents, we are a family-run business with four generations of experience in the property industry, serving the people of North Staffordshire. Our team of dedicated professionals are committed to providing the best possible service, ensuring that buying, selling, letting, or renting a property is a straightforward and hassle-free experience.
Our Services
At Austerberry Estate Agents, we offer a comprehensive range of services designed to meet the needs of our clients. From property sales and lettings to valuations and property management, we are dedicated to providing a tailored service that meets the unique requirements of each individual. Our team of experts will guide you every step of the way, ensuring that you receive the best possible service and achieve the best possible results.
Our Expertise
With extensive local knowledge and a deep understanding of the North Staffordshire property market, we are well-equipped to help you navigate the complex process of buying, selling, or letting a property. Our team of experts has a proven track record of success, with hundreds of properties sold and let over the years. We are proud members of the National Association of Estate Agents (NAEA) and the Association of Residential Letting Agents (ARLA), and we adhere to the highest standards of professionalism and best practice.
What Sets Us Apart
At Austerberry Estate Agents, we are committed to providing a unique and personalized service that sets us apart from other estate agents. Our team is dedicated to building strong relationships with our clients, listening to their needs, and providing expert guidance and advice throughout the entire process. We believe in being transparent, honest, and reliable, and we strive to make the process of buying, selling, letting, or renting a property as smooth and stress-free as possible.
Why Choose Us?
With four generations of experience, we have the knowledge, expertise, and local insight to help you achieve your property goals. Our team is dedicated to providing a personalized service, and we are committed to achieving the best possible results for our clients. We offer a comprehensive range of services, from property sales and lettings to valuations and property management, and we are confident that we can help you achieve success in the North Staffordshire property market.
Overall Experience with Austerberry Estate Agents
The majority of reviewers have had a very positive experience with Austerberry Estate Agents, praising their professionalism, friendliness, and attention to detail.
Positive Experiences
Many reviewers have praised the agency's excellent customer service, citing examples of staff going above and beyond to ensure a smooth transaction. They have also commended the agency's quick and efficient process, regular updates, and personalized service.
Specific Praises
Several reviewers have mentioned specific staff members, such as Tom, Luke, Laura, and Hannah, who have provided exceptional service and made the process of buying or selling a property as stress-free as possible.
Negative Experiences
A minority of reviewers have reported negative experiences with the agency, citing issues such as unprofessionalism, lack of communication, and poor service.
Specific Complaints
Some reviewers have expressed frustration with the agency's handling of viewings, citing instances of agents being late or not showing up at all. Others have reported difficulties with the lettings department, including rude staff and unhelpful responses to queries.
