Respect, Enjoy, Achieve, Inspire
At Hylton Hill, we take pride in being an independent estate agent in Stoke-on-Trent, Staffordshire, with a culture of providing professional services with a friendly and efficient attitude. With over 50 years of experience, we offer a comprehensive service that suits vendors, purchasers, landlords, and tenants alike.
Our Services
Our services are designed to cater to all your property needs, including residential sales, residential lettings, commercial sales, commercial lettings, and property management for single properties to large housing societies. We also offer property investment services and provide 360 aerial residential/commercial property videos with professional commentary voiceover, 3D virtual tours, and floor plans, which are all inclusive of our for sale and to let charges.
What Sets Us Apart
Our business is family-run, and we pride ourselves on having traditional values with a personal touch. All instructions and negotiations are dealt with by a partner, and we handle them in a sensitive manner. Our professionally trained representatives are available 24/7 to action any enquiry, and we offer a completely free, no-obligation EPC of your property.
Our History
Hylton Hill was established in 1963 by Hylton Hill, and since then, we have built a reputation for providing exceptional service to our clients. We are members of the Royal Institution of Chartered Surveyors (RICS) and the Tenancy Deposit Scheme (TDS), ensuring that our clients receive the best possible service.
Why Choose Hylton Hill
We have over 50 years of property experience behind us, and our website was the first estate agent website in Stoke-on-Trent. We are optimized for the 21st century, with a cutting-edge website designed to provide maximum exposure for your property. We also have an established presence on social media channels and use mobile email for continuous communication with vendors, purchasers, landlords, and tenants.
Our Commitment
At Hylton Hill, we are committed to providing a personalized service, with local knowledge and expertise that you can trust. We are transparent about our charges, and we work hard to earn our fees. With our no-sale, no-fee policy, you can have peace of mind knowing that you won't be charged unless we achieve a successful sale or let.
Poor Communication and Unreliable Service
Multiple reviewers have expressed frustration and disappointment with the company's communication and responsiveness. Hannah, Sreejith Somashekaran, and Stun all reported difficulties in arranging viewings or getting a response from the company.
Lack of Responsiveness
Hannah and Sreejith Somashekaran both mentioned that they had to call and email multiple times to arrange a viewing, only to be ignored. They were asked for their availability and then received no response. Sreejith Somashekaran mentioned that he was promised a call back, but it never came.
Unreliable Maintenance and Repairs
Stun reported that the company failed to carry out necessary work at the house, despite taking rent payments. The house had multiple Category A issues, which Stun found disgusting.
Overall Disappointment
All three reviewers gave the company a 1-star rating, expressing their disappointment and frustration with the company's service. They advised others to stay away from the company.
