Get the best cover at the most competitive prices!
At car2cover, we pride ourselves on being one of the longest-established and most experienced online insurance intermediaries in the motor industry. With over 16 years of online presence and a team of ex-main franchised dealer individuals with over 40 years of combined experience, we have gained a deep understanding of our customers' needs and have designed our insurance products to meet those needs.
Our Services
We offer a range of comprehensive vehicle protection insurances at low online prices, including Gap Insurance, Scratch & Dent Insurance, Tyre & Alloy Wheel Insurance, Paint & Upholstery Protection, and Combined Alloy Wheel Insurance. Our policies are designed to provide our customers with maximum security and peace of mind, combined with competitive prices. We are proud to boast that our insurances are uniquely designed to work in the way our customers would expect them to, and we do not accept the insurers' standard terms and conditions. Instead, we take them, mould and improve them, and only make them available to our customers when they meet our high standards.
Why Choose Us?
We understand that our customers have a choice of suppliers, including motor dealers, specialist intermediaries like us, and some comparison websites. So, why should you trust in us? Motor dealers are vehicle specialists, not insurance professionals, and they often sell insurance as a secondary profit at extortionate prices and with unfriendly clauses. Other intermediaries like us may use small financially weak insurers, which can put our customers' claims at risk. That's why we only use an independently financially assessed 'A' rated insurer, to ensure that our customers' insurer is there when they need them most - at the time of claim.
Our Commitment
We are committed to providing our customers with the best possible service and insurance products. Our Director's are highly customer-focussed and enjoy frequently taking incoming customer calls and enquiries. This allows us to constantly make changes to what we do to improve our customer experience. We are authorised and regulated by the Financial Conduct Authority, and all our insurances are covered by the Financial Services Compensation Scheme and Financial Ombudsman for our customers' maximum protection.
Company Performance and Customer Service
Reviewers have expressed disappointment and frustration with the company's customer service. The company has been criticized for not understanding the importance of customer service and lacking effort in resolving issues. This has led to a poor impression among customers.
Insurance Cancellation and Refund Issues
One reviewer had a negative experience with insurance cancellation, where their policy was cancelled due to allegedly poor photo quality, despite providing high-definition images and a 4K video. The company retained a significant portion of the payment, which has raised concerns about their business practices.
Positive Experiences
On a more positive note, some reviewers have reported helpful interactions with the company, including receiving a refund for a previous vehicle. Another reviewer was very satisfied with their purchase of Finance Gap from car2cover and would recommend it to others.
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