Our Beginnings and Values
Questor Insurance emerged in 2007 with a clear vision: to offer customers genuinely unexpected personal service, claims handling, and web development - all from the heart of the UK. We've consistently upheld this commitment, building a reputation for clear communication, responsive support, and tailored solutions.
What We Do
We provide comprehensive insurance solutions for various scenarios, empowering our customers to embrace new experiences and adventures with complete peace of mind. Our services include:
Vehicle Hire Insurance
- Protect yourself against unexpected damage or loss while renting cars, vans, minibuses, or motorhomes.
Excess Insurance
- Supplement your existing insurance coverage for both owned cars and motorcycles, tackling unexpected costs beyond the basic policy.
Travel Insurance
- Tailor-made coverage for your trips abroad, encompassing medical emergencies, travel disruptions, and unforeseen challenges.
Young Driver Insurance
- Designed specifically for young drivers aged 18-23, offering affordable protection for their first few years on the road.
Claims Handling
- We understand the importance of swift and fair claims processing. Our dedicated team handles each case with care and efficiency.
Our Commitment
At Questor Insurance, we believe in building lasting relationships with our customers. We prioritize:
- Transparency: Clear communication and accessible information are at the core of our approach.
- Accessibility: Responsive customer service and easy-to-use digital platforms ensure seamless interaction.
- Sustainability: We continuously review and refine our services to offer clients the most effective and affordable solutions.
Join Us on Your Journey
Whether you're planning a restful vacation, embarking on a thrilling road trip, or exploring new surroundings, Questor Insurance is here to offer reliable protection and dedicated support. Contact us today and discover the unexpected personal service that sets us apart.
Overview of Reviews
Positive Experiences
- Many reviewers have had positive experiences with Questor, praising their excellent customer service, quick claim processing, and full reimbursement for damages.
- Reviewers have also appreciated the affordability of Questor's services and the ease of making claims.
Policy and Claim Issues
- Some reviewers have had issues with the policy they purchased, stating that they did not receive the correct policy for their needs.
- Others have experienced difficulties with the claim process, citing lengthy processing times and technical questions that are hard to answer.
Adminstration and Communication
- Some reviewers have been unhappy with the administration of claims, citing a lack of communication and unclear policies.
- The role of Orchard Administration in the claim process has been a source of frustration for some reviewers.
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