Insurance you can trust, from the insurance people who care.
Civil Service Insurance Society (CSIS) has a rich history spanning over 130 years, dedicated to providing quality insurance products to current, former, and retired civil and public servants and their partners. As a "not for profit" organisation, we donate all available profits to Civil and Public Service Charities, having donated over 8 million since 2007.
Our Story
At CSIS, we aim to be the insurance provider of choice for Civil and Public Servants by offering a range of quality products at competitive prices with a first-class service you can trust. Our team is committed to providing exceptional customer service, ensuring that our customers receive the best possible experience. With a range of insurance products, including car, home, travel, and more, we cater to the diverse needs of our customers.
Our Insurance Products
We offer a comprehensive range of insurance products, designed to provide peace of mind and financial security to our customers. Our products include:
- Car Insurance: We work with a range of insurers to provide cover that's right for you, with roadside assistance and motor legal expenses options available.
- Home Insurance: Our home insurance policies cater to varying needs, with family legal expenses and home emergency options available.
- Travel Insurance: We provide cover options including medical assistance, repatriation, and cancellation, paired with exceptional customer service.
- Let/2nd Property Insurance: We offer peace of mind insurance cover for a variety of assets such as let properties, unoccupied properties, and UK holiday homes.
- Caravan Insurance: We introduce great value insurance for touring caravans, motorhomes, statics, and trailer tents in association with Coast.
- Life Insurance: We provide affordable life cover options to protect you and your family in association with Zurich.
- Young Driver Insurance: We introduce great value car insurance products specifically for young drivers in association with Marmalade.
- Short Term Car Insurance: We provide competitive short-term car insurance cover in association with Sparta.
- Pet Insurance: We introduce pet insurance cover with a range of vet fee cover options up to 15,000 in association with ManyPets.
- Bicycle Insurance: We introduce comprehensive bicycle and e-bike insurance with cover for up to five bikes in association with Cycler.
Why Choose CSIS?
Our customer service is at the heart of what we do. We are rated 'Excellent' for our service on Trustpilot, and our policies include competitive premiums, friendly and knowledgeable staff, helpful phone service, and a range of cover and options. Our customers trust us, and we aim to continue providing exceptional service to earn and maintain their trust.
Overall Experience
The overall experience of customers with CSIS is mixed, with some customers having a positive experience while others have faced issues.
Positive Experiences
Some customers have reported a smooth and successful experience with CSIS, with claims being approved and paid out quickly. One customer, Martin Saddington, praised the help of Tomas at Zurich Insurance in getting his claim approved and paid within three working days.
Negative Experiences
On the other hand, several customers have reported negative experiences with CSIS. Some customers have been disappointed with the quote they received, finding it to be higher than expected. Others have faced technical issues, failed to receive quotes, or experienced poor communication from the company. One customer, Geoff John, had a particularly frustrating experience, missing out on a holiday deal due to the company's failure to follow up on a medical screening assessment.
Praise and Criticisms
While some customers have praised CSIS for their helpfulness and efficiency, others have criticized the company for their poor communication and failure to follow through on promises.
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