Spitfire Insurance is a trading style of Onesure Insurance Ltd, an authorized and regulated UK-based insurance broker. Our primary objective is to cater to the insurance needs of the people of Great Britain. With our roots in Tunstall, Stoke on Trent, we have grown to become one of the fastest-growing insurance brokers in the country. Currently located in the historic Spitfire House in Butt Lane, Staffordshire, our name is a tribute to Reginald Mitchell, the visionary behind the iconic Spitfire fighter plane, which played a crucial role in the Battle of Britain.
Our Values
At Spitfire Insurance, we believe in offering more than just insurance policies. Our core values revolve around providing an advised service, making sure you have all the necessary information to make an informed decision. We pride ourselves on our transparency, ensuring there are no hidden costs or hidden exclusions that may cause confusion during claim time. We are committed to battling Britain's top insurers to get you the best insurance deals.
Our Services
We offer a wide range of insurance services designed to cater to the diverse needs of our clients. Our product portfolio includes:
- *Car Insurance*: Our car insurance policies are designed to offer comprehensive coverage at competitive prices. We offer a variety of policy options to suit different needs, including third-party, third-party fire and theft, and comprehensive coverage.
- *Bike & Scooter Insurance*: We provide insurance for a wide range of two-wheeled vehicles. Our policies cover both personal and commercial use.
- *Caravan Insurance*: Whether you're a frequent caravan user or an occasional traveller, we offer insurance policies that can provide the protection you need.
- *Travel Insurance*: Our travel insurance policies cover a wide range of scenarios, from medical emergencies to trip cancellations, to ensure you have a stress-free travel experience.
- *Van Insurance*: We offer insurance for commercial vans, providing coverage for both the vehicle and the goods being transported.
- *Home Insurance*: Our home insurance policies provide comprehensive coverage for your property, including buildings insurance, contents insurance, and combined policies.
Why Choose Spitfire Insurance?
In the digital age, convenience is key. However, when it comes to insurance, convenience should not come at the expense of service and advice. While comparison sites can provide a price indication, they often lack the service and advice that customers need. This is where Spitfire Insurance stands out. We provide a personalised service, ensuring you understand what is and isn't covered in your policy.
We are not just a comparison site; we are a broker who battles on your behalf to get the best insurance deal. We work with insurers to beat all our competition, ensuring you get the best possible coverage at a competitive price.
At Spitfire Insurance, we are more than just a brand; we are a symbol of our commitment to battling for a better deal and service for all your insurance needs.
Unsatisfactory Experiences with Insurance Company
A majority of the reviewers have expressed extreme dissatisfaction with this insurance company, citing poor customer service, refusal to pay claims, and unnecessary fees. One reviewer was told that they would have to pay a 85 cancellation fee, despite having only a few months left on their policy. Another reviewer had to take the insurance company to court to settle a claim, only to have the company fail to pay.
Problems with Payment and Claims
Many reviewers have reported issues with getting paid for claims. One reviewer had to wait two years for a settlement, and even then, the company failed to pay. Another reviewer had a similar experience, with the company not paying out on a claim despite accepting an offer before a court date.
Poor Customer Service and Professionalism
Reviewers have also expressed frustration with the company's customer service and professionalism. One reviewer reported being put on hold for 40 minutes and being spoken to rudely when trying to cancel their policy. Another reviewer was told that they would have to pay a fee to cancel, despite being unhappy with the service.
High Fees and Low Value
Some reviewers have commented on the high fees associated with cancelling their policy or making claims. One reviewer was told that it would cost nearly 200 to remove a previous policy holder's name from their new policy.
Overall Disappointment
These reviews suggest that this insurance company has a reputation for poor customer service, questionable claims practices, and high fees. It appears that many reviewers have been left feeling disappointed, frustrated, and overcharged.
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