Your Insurance, Our Priority
At Aynsley Insurance, we are a family-run independent insurance broker based in Stoke-on-Trent, Staffordshire. With over 30 years of experience in the industry, we pride ourselves on being a people-focused broker, dedicated to providing our clients with a personalized service that meets their unique needs. Our team of highly skilled professionals is committed to delivering tailored insurance solutions to businesses and individuals alike.
Our Services
We offer a comprehensive range of commercial and personal insurance products, designed to cater to the diverse needs of our clients. Our commercial clients benefit from our expertise in areas such as business insurance, shops, offices, and surgeries insurance, property owners' liability, fleet insurance, and more. Meanwhile, our personal clients can rely on us for insurance solutions that cover their cars, homes, travel, and health, as well as specialized products such as motor legal expenses, vehicle breakdown, and excess protection.
Our Expertise
Our team of specialists has extensive knowledge and experience in the insurance industry, ensuring that our clients receive expert guidance and advice on the most suitable insurance products for their specific requirements. We take pride in being independent, which allows us to offer unbiased advice and access to a wide range of leading UK insurers, without the commission fees. This enables us to create customized insurance solutions that meet the unique needs of our clients, providing them with the protection they need at an affordable price.
Our Mission
Our mission is to provide our clients with a hassle-free insurance experience, delivering personalized service, expert advice, and tailored solutions that cater to their individual needs. We strive to build long-term relationships with our clients, ensuring that they feel confident and protected, knowing that their insurance needs are being taken care of by a team of dedicated professionals.
Why Choose Us
With Aynsley Insurance, you can rest assured that you're in good hands. Our commitment to delivering exceptional customer service, combined with our expertise and independent status, sets us apart from other insurance brokers. We take pride in our high renewal rate, with over 88% of our clients choosing to return to us year after year, a testament to the quality of service we provide.
Overall Satisfaction
The majority of reviewers are extremely satisfied with the services provided by Aynsley Insurance, with many praising the professionalism, helpfulness, and expertise of the staff.
Professionalism and Expertise
Many reviewers appreciated the calm and compassionate advice provided by the staff, particularly during difficult times. The staff were described as friendly, polite, and well-informed, making the process of arranging insurance policies easy and stress-free.
Personalized Service
Several reviewers highlighted the benefits of dealing with a local broker, citing the personalized service and ability to speak directly with knowledgeable staff as major advantages. This personalized approach was seen as a major advantage over online providers.
Competitive Pricing
Many reviewers reported securing competitive prices for their insurance policies, often at a fraction of the cost of their existing policies.
Efficient Claims Process
Several reviewers praised the efficient and hassle-free claims process, with claims being settled quickly and easily.
Negative Experiences
However, one reviewer reported a negative experience, citing a prolonged claims process and unfair treatment.
