Reliable, Efficient, and Professional Services for Your Peace of Mind
At FJ Soper & Sons Plumbing & Heating, we take pride in our exceptional reputation for quality work and commitment to our customers' needs. As a family-owned business established in 1980, we have built a strong reputation for our expertise and reliability in providing top-notch gas and central heating services to homes and businesses across Hampshire and the surrounding areas.
Our Services
We offer a comprehensive range of services, including boiler installations, boiler repairs, general plumbing, and Worcester accredited installations. Our team of experienced engineers is trained in all aspects of domestic heating systems, including boiler breakdowns, servicing, new boiler installations, replacement and repairs, radiators and towel rails, central heating pumps, cylinders and tanks, and thermostats and programmers.
Why Choose Us
We are fully insured, Worcester Accredited, Gas Safe, and Oftec registered, guaranteeing our standards for both service and workmanship to give you peace of mind. Our reputation has been developed through hard work and reliability, making us the area's number one choice for plumbing and gas-related work.
Our Commitment
We are committed to providing the highest quality workmanship and services, ensuring that our customers receive a high standard of professionalism and expertise. Our company is accredited and monitored by several recognised trade and industry bodies, ensuring that we meet or exceed the standards of sustained quality of installation, service, and customer care.
Poor Customer Experience
The reviews highlight a consistent pattern of poor customer service and unresponsiveness from Sopers. The customers, Andy Swanston, Ian Richards, and Vlad Stolojan, share their disappointing experiences with the company.
Lack of Response
All three reviewers experienced difficulties in getting a response from Sopers. Andy Swanston's issue with their boiler was ignored despite leaving numerous messages, Ian Richards' attempts to schedule a service appointment were met with silence, and Vlad Stolojan was told that his appointment "didn't make it into the diary".
Negative Impact
The lack of response and poor service had a negative impact on the customers' experience. Andy Swanston vowed not to use Sopers again, Ian Richards stated that he would not phone them again, and Vlad Stolojan expressed disappointment with the company's lack of organization.
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