Expertise and Personal Service Combined
At Bedford Insurance, we are a leading independent insurance broker, offering competitive rates from a panel of some of the best-known insurance companies in the UK. Founded in 1965, our aim is to find our customers the right cover at a competitive price. We believe that by improving engagement with customers, adding value to every policy, and building stronger relations with our insurer panel, we can continue to provide more services and grow even more.
Our Services
We offer a wide range of insurance services, including car, van, home, and commercial insurance. Our experienced team of insurance professionals is dedicated to finding the right cover for our customers at a competitive price. We understand that every customer is unique, and we take the time to understand their individual needs and provide personalized insurance solutions.
Our Approach
We believe that strong communication is key to building trust with our customers. That's why we have a dedicated customer service department open 6 days a week, ready to respond to customer needs when they need it. We actively encourage all customers to review us online, and we use this feedback to continually improve our service.
Our Growth
Since our beginnings in the 1960s, Bedford Insurance has established a well-respected brand with many customers enjoying our service for years. In an era of improved communication, we feel that by talking with our customers more, we can continue to offer more and thrive even further. We endeavour to build better working relationships with our clients and understand their requirements. We strive to train all our agents to achieve a Cert CII level qualification, and all agents take part in continuous training during their time with the company.
Our Statistics
- 50+ Years of Experience
- 80,000+ Active Policies
- 2,000+ Reviews
- 30+ Insurer Panel
- 50+ Bedford Team Members
Poor Communication and Unhelpful Staff
Many customers have experienced poor communication and unhelpful staff. Some reviewers have reported being left in the dark when trying to renew their insurance, only to be met with unhelpful and rude staff when they eventually got through to someone. Others have had to chase for refunds or clarification on policies, only to be met with unhelpful representatives.
Hidden Fees and Charges
Several reviewers have expressed frustration with hidden fees and charges. Some have been surprised by extra fees for cancelling policies, while others have been charged high administration fees for making changes to their policies.
Unprofessional Service
Some reviewers have reported unprofessional service, including being told to "calm down" when expressing frustration with the company's lack of communication. Others have been passed around different departments, only to be met with unhelpful and rude staff.
Disputes and Refunds
Several reviewers have reported disputes over refunds, with some being charged cancellation fees or administration fees that they were not expecting. Others have had to chase for refunds, only to be met with unhelpful staff.
Positive Experiences
On a more positive note, some reviewers have reported excellent communication and service from certain staff members. A few reviewers have praised the professionalism and helpfulness of specific representatives, citing them as a highlight of their experience with the company.
Competitive Pricing
Some reviewers have reported competitive pricing and good value for money from the company. A few have cited this as a major factor in their decision to use the company.
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