Bankstone Claims Management Solutions is a leading provider of professional outsourced insurance claims handling services in the United Kingdom. Established in 2004, Bankstone has built its reputation on efficient and customer-friendly motorcycle claims handling before expanding its services to cater to the full range of motor insurance claims. Our commitment to excellence and professionalism, combined with cutting-edge technology, sets us apart in the industry.
At Bankstone, we specialise in handling motor claims for insurance brokers. Our team of experts comes from the world of insurance broking and has the knowledge and experience to deliver a service tailored to brokers' needs. We lead the way in using technology to streamline the interactions between the customer and all the different service providers involved in a motor insurance claim, making the customer experience seamless, efficient, and pain-free.
Our purpose-built technology enables us to apply dedicated specialist expertise and service to every aspect of a motor claim. We sit at the hub of a network of handpicked specialist suppliers, including repairers, engineers, law firms, hire providers, and rehabilitation specialists, ensuring a consistently outstanding standard of service. Our customer satisfaction ratings are second to none.
Services Offered
Bankstone offers a range of services tailored to the needs of insurance brokers and their customers, including:
- Motorcycle Claims: Bankstone has built its reputation on efficient handling of motorcycle insurance claims, ensuring swift, fair processing, and customer satisfaction.
- Car Insurance Claims: Bankstone streamlines car insurance claims with efficiency, support, and fraud prevention for swift, fair resolution processes.
- Commercial Vehicle Claims: Bankstone manages and processes insurance claims for business vehicles efficiently, minimising losses and ensuring quick resolutions.
- Other Claims: Bankstone management also covers GAP, windscreen, theft, and accident damage, ensuring comprehensive protection and support.
Our professional insurance claims handlers handle every aspect of a motor claim, from initial contact to final resolution, with expertise, efficiency, and customer-focus. At Bankstone, we are committed to excelling in rapid claim processing and stellar customer service, providing clear claims guidance, multi-channel accessibility, and ongoing support to ease the claim filing process.
Bankstone combats insurance fraud using advanced analytics and collaborative investigations, protecting against undue losses, and ensuring fair premiums without delaying or rejecting legitimate claims. Join us today and experience expert handling, swift claim resolutions, and personalised service, reducing stress and ensuring accuracy, which can lead to faster recovery and minimised financial impact.
Mixed Reviews
The reviews of Bankstone Insurance Company are a mixed bag, with some customers expressing satisfaction with the service, while others have had negative experiences.
Initial Experience
Some customers have reported having to deal with multiple insurance companies, including Bankstone, when making a claim, which can be a frustrating experience. However, Bankstone has been praised for doing paperwork for excess reclaims within a day, although payment may not have been received immediately.
Customer Service
On the other hand, some customers have had poor experiences with Bankstone's customer service. One reviewer reported waiting over a year for an update on their claim and never receiving a call back, despite repeated attempts to contact the company. Another reviewer reported being promised fortnightly reports on their claim, but never receiving them.
Positive Experience
Unfortunately, there appears to be no common thread between the positive reviews, which are scattered and lack specific details about what made the experience exceptional.
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