Reliable, Efficient, and Affordable Computer Repair Services
At Broken PC Herts, we are a family-run business dedicated to providing top-notch computer repair services to individuals and families in Hertfordshire. Our team, led by Gary Ward, has years of experience in the computer department of John Lewis Partnership, and we are passionate about offering exceptional customer service, quick response times, and competitive prices.
Our History
Broken PC Herts was founded in 2007 by Gary Ward, who saw a need for high-quality computer repair services in Hertfordshire. With his experience working for John Lewis Partnership, Gary was determined to bring the same level of customer service to his own business. Our goal is to become the best computer repair supplier in Hertfordshire by offering services at very competitive prices, combined with a high level of customer service.
Our Services
We offer a wide range of services, including computer repairs, remote support, laptop screen replacement, home Wi-Fi installation, slow computer solutions, virus removal, parental control, laptop problems, network/broadband installation, hardware upgrades, software problems, and hosted telephony. We understand that computer emergencies don't always happen during normal working hours, which is why we offer a 24/7 service at no extra cost.
Why Choose Us
We pride ourselves on our prompt and professional service, combined with excellent value and efficiency in addressing problems. We are a local business, and our reputation is very important to us. We believe that if we give our customers a great service and do the job well, word will quickly get around. Our clients believe we offer a prompt and professional service, combined with excellent value and an efficiency and tenaciousness at addressing problems.
Our Future Plans
Our future plans for the business include becoming more involved in helping our clients to network their systems into media centres, encompassing music, videos, photos, and gaming. We also hope to use our Website as a first-stop Computer Advice Centre, and we welcome any ideas our customers may have for topics we should cover.
Excellent Customer Service
The majority of reviewers praised the excellent customer service provided by BrokenPC Herts. Many reviewers mentioned that Gary, the owner, was friendly, kind, and went above and beyond to resolve their computer issues. Several reviewers appreciated the prompt response, quick diagnosis, and efficient repair of their devices.
Professional and Reliable
Reviewers described the service as professional, reliable, and reasonably priced. Many mentioned that Gary was skilled, efficient, and knowledgeable in his work. Some reviewers appreciated the extra effort he put in to ensure their devices were working properly.
Quick Turnaround and Good Communication
Several reviewers praised the quick turnaround time for repairs, with some devices being fixed within a day or two. Many reviewers appreciated the good communication and updates provided by Gary throughout the repair process.
Negative Experience
One reviewer had a negative experience, stating that they felt rushed and that Gary became unprofessional when they refused to pay for a service they didn't want.
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