Alemba

At Alemba, we are proud to be a leading provider of IT Service Management solutions, dedicated to helping organizations streamline their service management processes and enhance service delivery. With over 25 years of heritage, our expertise has been refined to deliver a comprehensive set of services that cater to the unique needs of our customers.

Our Services

Our Professional Services team is composed of highly experienced individuals who enable us to deliver a comprehensive set of services to our customers. These services include Alemba's Service Desk, which provides local time zone support for all our customers and has a 24-hour support option. We also offer Cloud Services, which is a fast, secure, and scalable-hosted service offering designed to provide ease of use and peace of mind. Additionally, our Rapid Start delivery methodology is based on Agile software development practices, taking an iterative approach to solution configuration by using regular feedback intervals.

IT Service Management

Alemba offers an intuitive, ITIL-aligned ITSM solution to help businesses streamline their service management processes and enhance service delivery. Our solution enables users to respond rapidly to customer requests, ensuring that they are always one step ahead. With features such as Data Secure ITSM, Multi-Language, Multi-Tenancy, Graphical Form Designer, Graphical Workflow, Integration Platform, and more, our solution is designed to provide a seamless user experience.

HR and Facilities Service Management

Alemba Service Manager can also help departments such as HR and Facilities deliver better services and user experiences to their customers. Our solution enables HR teams to manage employee requests and incidents efficiently, while also providing facilities teams with the tools they need to manage request fulfillment and incident resolution.

Connectors

Alemba's powerful integration platform makes it easy to use your Alemba Service Manager system to interact with third-party applications and technologies. Our connectors enable seamless integration with a wide range of systems, ensuring that you can leverage the full potential of your existing infrastructure.

Case Studies

We have had the privilege of working with some amazing customers, including Kroger, Liverpool City Council, and Barts Health NHS Trust. Our case studies demonstrate the impact that Alemba Service Manager can have on an organization, from reducing IP provisioning time from days to minutes to achieving world-class ITSM support.

What's New

Stay up-to-date with the latest news and updates from Alemba, including new features, product roadmaps, and customer success stories. We are constantly working to improve and expand our solution, and we invite you to join us on this journey.