Response IT Services

At Response IT, we pride ourselves on being a leading managed service provider, operating from our headquarters in Guildford, Surrey. We have recently joined forces with Modern Networks Ltd to expand our technical expertise, extend our coverage of London and the Southeast, and enhance all aspects of customer service. Our combined team of over 150 employees operates from various locations, including Guildford, Hitchin, Cambridge, Manchester, and central London, where we have a dedicated team providing fast, local onsite IT support.

Our Core Principles

At Response IT, we operate under three core principles: Service, Security, and Value. We understand that fast response to any issue is key to IT support, and we strive to get you back up and running as quickly as possible. Our focus on Service means that we obsess over lightning-quick support and issue resolution. We also prioritize Security, recognizing that it is one of the biggest challenges facing businesses today. We have built our support model around the Government-backed "Cyber Essentials Certification", ensuring that our clients have the most secure systems at the best price.

Our Services

We offer a wide range of services designed to meet the needs of small businesses, from Cyber Security to Office Phone Systems. Our services include:

• Microsoft Server & Desktop Support: Our core competency is Microsoft Windows Networks, both in the cloud and on-premises.
• Fast Internet Access: We help businesses find the best internet access solution, including 4G & 5G routers, Leased lines, VDSL, FTTP, and Satellite.
• Cloud Backup & Disaster Recovery: We review our clients' systems to ensure they have a secure backup plan in place.
• Cyber Security: We specialize in Cyber Security, providing expert advice on how to secure clients' networks.
• Microsoft Office 365: We are certified cloud specialists, helping businesses plan, train, and implement the entire 365 product stack.
• Cloud Phone Systems: We provide modern, flexible IP & Cloud phone systems, including 3CX and Microsoft Teams.
• Project Management: Our experienced team can resolve complex technology-related projects.
• Equipment & Software Supply: We have relationships with major hardware and software suppliers, allowing us to plan, purchase, and configure equipment and software.
• Cisco Meraki: As an accredited Cisco Meraki partner, we can help deploy Meraki solutions.
• Apple Mac Support: We have significant experience managing networks with a mix of MACs and PCs.

Our Customers

We pride ourselves on building long-term relationships with our clients. Our existing customer base covers a wide range of businesses, from accountants and schools to consultants, defence trade organizations, and advanced manufacturing companies. We aim to retain customers for the long term, through fair pricing, flexible support contracts, and a fast, reliable support service.

What Our Customers Say

Our customers appreciate our exceptional service, with testimonials praising our quick response times, comprehensive support, and expert advice. We are committed to exceeding our clients' expectations and providing a first-class service that continually exceeds their expectations.