Franklin Gallimore is an independently owned estate agency established in 1988, specialising in residential and commercial sales and lettings, property management and professional work covering Tenbury Wells, Teme Valley and the West Midlands, offering the complete solution to all your property needs.
Richard has been an absolute star, very supportive and understanding. Sold properties and land for me over recent years Inc 2024, always kept informed of progress at all hours. Nothing in life worthwhile is ever easy. I wouldn't hesitate to recommend! Very happy customer. We have always received an excellent professional service. Very Knowledgeable. We've used Franklin Gallimore & team for more than 10 years buying, managing and selling property locally, excellent knowledge, experience and service, currently selling a house for us, cash buyer on day 1!
Unfortunately a really awful year in this property. All lovely at first to get us in. Then once we were in we had loads of problems, leaks in a number of rooms. heating not working, black mould and damp. Lots of our belongings were damaged. Unfortunately we had no idea when we went to view the property. Nothing was ever done, ignoring my messages regarding the problems. Tried enquiring about several properties, no response, no response, no response. Sort your business out. Terrible customer service. Astoundingly poor service. My daughter phoned on Monday to book a viewing, come Thursday she'd heard nothing. We contacted them to find that apparently there had been an offer put in even before my daughters call, but this was not told to her. This is not our first dealings with Gallimores, we had the misfortune to use them 3 years ago. They are really poor with giving out information, contacting and updating and general overall service. Very unhelpful and arrogant attitude. Tried to arrange a viewing of a property to be let. They failed to send me the application form and when I chased it up, there were no more viewings. No apology. If this is their attitude towards potential tenants they can forget it. Dont touch this estate agents if you ate selling a property. They do not support you by negotiating a fair price you are left on your own. When my sale was agreed they omitted to inform me that the buyers were going travelling had i known i would not have agreed the sale. 15weeks down the line i am nearing completion. I will be making formal complaints. Very poor experience after 4 years as a tenant. Initially, they simply never spoke to me at all which I suppose is a good thing. But the hot water cylinder regularly leaked into a light fitting in the room below which was interesting. It seemed that they took their fee but did no work. Just finished a tenancy and it has been a horror story. Told them I was having a cashflow crisis and they simply buried their head in the sand then told me to vacate the house when I was only 4 days late on rent (3 months after the warning I might be!) Then decided to go anyway and offered to move out on a date to suit the incoming tenant - which I did just to be helpful but it was inconvenient to me. My neighbours helped make the house immaculate so far as possible but it needed a repaint and obviously I didn't have as much time as I had hoped for. I heard nothing for fully 3 weeks about my deposit return. I then get told of the deductions - after they had been made as a fait accompli. At no stage did anyone call me to say that costs needed to be incurred: 400 of them. Lets say a cleaning company charge 20 an hour. Are they seriously telling me that it took 20 hours to clean a small empty house that was errr clean by most standards? My summary: Unprofessional, unhelpful, dishonest. I cannot believe that they so totally lack basic professional courtesy.
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