Buy with Confidence: Experience the John Cox Difference
At John Cox Car and Commercials Ltd, we pride ourselves on being a family-run business with over 30 years of experience in providing quality 'pre-loved' cars and vans to our valued customers. Our convenient location in the picturesque Hertfordshire village of Shillington, near Hitchin, allows us to serve customers from all over the UK.
Our Services
We offer a wide range of services to make your car-buying experience as smooth and hassle-free as possible. Our services include part-exchange of any vehicle, nationwide delivery to your home or business premises, and finance arrangements through our FCA-approved broker service. As an RAC Approved Dealer, you can buy with confidence, knowing that our vehicles have undergone rigorous checks and preparation to ensure your safety and satisfaction.
Our Commitment to Quality
At John Cox Car and Commercials Ltd, we are committed to providing the highest level of customer service and quality vehicles. We understand that buying a used car or van can be a daunting experience, which is why we strive to make the process as transparent and straightforward as possible. Our 'peace of mind' package includes an RAC 82-point approved vehicle preparation standard check, 6 months RAC parts and labour warranty, HPi check, 12 months RAC breakdown cover, and a full detail valet, among other benefits.
Our Values
As a family-run business, we values honesty, integrity, and transparency in all our dealings. We believe in building long-term relationships with our customers, which is why we go the extra mile to ensure that you are fully satisfied with your purchase. Our dedicated team is always available to answer any questions you may have, and we welcome feedback and reviews from our customers.
Our Mission
Our mission is to provide quality 'pre-loved' cars and vans to our customers, while maintaining the highest level of customer service and integrity. We strive to be the leading used car and van dealer in Hertfordshire, and we are committed to continuous improvement and innovation in all aspects of our business.
Overview of Customer Reviews
The customer reviews of John Cox Car and Commercials Ltd are predominantly positive, with an overwhelming majority of reviewers expressing satisfaction with their experience.
Positive Aspects
Many reviewers praised John Cox for his exceptional customer service, going above and beyond to ensure that customers are satisfied with their purchases. The RAC warranty provided with each vehicle was seen as a major plus, offering customers peace of mind. The thoroughness of the vehicle checks and the cleanliness of the vehicles were also highlighted as positives.
Negative Aspects
A few reviewers expressed disappointment with their experience, citing issues such as unprofessionalism, unresponsiveness, and a lack of follow-through on agreements.
Staff and Service
John Cox himself was consistently praised for his professionalism, friendliness, and willingness to help. He was described as trustworthy, helpful, and going the extra mile to ensure customer satisfaction.
