Experience the Art of Fine Garment Cleaning
Here at Master Cars, we're proud to be one of the leading used car dealerships in Hitchin, Hertfordshire. With over 30 years of trading experience, we've built a reputation for providing an exceptional level of customer service and offering a wide range of high-quality, pre-owned vehicles.
Our Story
Our journey began in 1989, when our founder, with his passion for cars, decided to open the doors to what would become Master Cars. With a clear vision to offer an unrivalled buying experience, our team set out to create a dealership that would put customers at the forefront of everything we do. Since then, we've made it our mission to provide a seamless and transparent purchasing process, ensuring that every customer leaves our showroom feeling satisfied and empowered with their new vehicle.
Our Values
At Master Cars, we hold customer satisfaction above everything else. We understand that buying a car is a significant investment, and as such, we take pride in ensuring that every vehicle that leaves our showroom is of the highest standard.
Our Range
Our extensive range of vehicles includes sports, prestige, and 4x4 cars, all hand-picked and independently inspected to ensure excellence. From luxury German marques like Audi, Bentley, BMW, Mercedes, and Porsche to iconic British brands like Range Rover, we have something for every taste and budget.
Our Team
Our experienced sales team is comprised of car enthusiasts who live and breathe all things automotive. With a deep understanding of each vehicle, they'll work closely with you to find the perfect match for your needs. Our team's expertise extends beyond sales, with our finance specialists offering a range of competitive finance options designed to fit your budget.
Our Commitment
At Master Cars, we're committed to providing an honest, transparent, and enjoyable car-buying experience. We're proud to have built a loyal customer base, with an unwavering dedication to exceeding expectations. Our commitment to excellence has earned us industry awards and accolades, but more importantly, the trust and satisfaction of our customers.
Purchase Experiences
The reviews highlight a mixed bag of experiences when purchasing cars from Master Cars. Some customers have had positive experiences, while others have had issues with the cars they purchased.
Positive Reviews
- Many customers have praised the friendly and helpful staff, with some even mentioning specific salespeople (Tim, Lewis, James) who provided great service and made the purchase process smooth and enjoyable.
- Some customers have reported having a great experience with the purchase, including a smooth and efficient process, with all paperwork and documentation in order.
Negative Reviews
- Some customers have reported issues with the cars they purchased, including mechanical problems, faulty accessories, and disappointed expectations.
- Some customers have expressed frustration with the after-sales service, citing issues with obtaining spare parts and resolving problems with their purchases.
Common Concerns
- A common concern among negative reviewers is the quality of the cars sold, with some customers reporting mechanical issues and faulty accessories.
- Another concern is the after-sales service, with some customers feeling that the dealer did not provide adequate support or resolution to their problems.
