Protecting Your Business, Protecting Your Future
Kelvin Smith Insurance Brokers is a leading independent insurance brokerage firm based in Scotland, established in 1982. With over 30 staff, we specialise in arranging commercial insurance, including fleets, for corporate entities, small to medium enterprises (SMEs), and sole traders. Our dedicated team also offers high net worth home and car insurance at competitive premiums.
Our Services
We provide a comprehensive range of insurance services, including corporate risk insurance, fleet insurance, SME business insurance, high net worth home and car insurance, and specialist sector insurance, such as hospitality, construction, and care homes. Our experienced and knowledgeable team will work with you to understand your business needs and provide tailored insurance solutions that meet your requirements.
Our Values
At Kelvin Smith Insurance Brokers, we believe in providing exceptional service, value, and integrity. We are committed to delivering good old-fashioned service, providing the right advice, at the right price, and with unrestricted access to the insurance market. Our independence allows us to act freely, unhindered by ties to any particular insurer, ensuring that our clients receive the best possible terms.
Our Expertise
With over 40 years of experience, we have successfully delivered cost-effective insurance solutions to thousands of businesses, from corporate entities to partnerships and sole traders. Our team of experts has in-depth knowledge of the insurance market, allowing us to navigate complex risks and find the best solutions for our clients.
Why Choose Us?
At Kelvin Smith Insurance Brokers, we pride ourselves on our ability to provide a personalised service, tailored to your business needs. Our independence, expertise, and commitment to service, value, and integrity set us apart. We are dedicated to providing insurance solutions that give you peace of mind, allowing you to focus on what matters most - your business.
Customer Satisfaction
The majority of customers have had a positive experience with the company, citing excellent service, friendly and helpful staff, and a high level of professionalism. Customer Retention is also evident, with several customers having renewed their policies and stating that they would not consider going elsewhere.
Value
Customers appreciate the company's values, mentioning that the staff, particularly Susan, take the time to understand their business needs and provide personalized support to ensure they are covered with no hidden surprises. After Sales Support is also praised, with customers feeling that the company is always available to help with any questions or concerns.
Troubleshooting
However, there is one instance where a customer had a disastrous experience with the company. Poor Customer Service is evident in Craig Irving's review, where he felt misled and unprofessionally handled by Susan. Specifically, he was told that insurers wouldn't quote for his business due to inadequate grades, which he believes is untrue. He also found it difficult to get a quote initially, as Susan required knowledge of his current insurer's quote before providing a quote from her company.
