Protecting what matters most, with a personal touch.
At Sheilas' Wheels, we're dedicated to providing exceptional insurance services to our valued customers. As a leading UK insurer, we offer comprehensive car and home insurance products that cater to the unique needs of our clients. Our commitment to excellence has earned us a 5-Star Defaqto rating, solidifying our position as one of the most trusted insurance providers in the UK.
Our History
Sheilas' Wheels was founded in 2005 with the goal of providing a different spin on car insurance. Our research discovered that women have distinct requirements when it comes to their car insurance, and we tailored our services to meet those needs. Today, we proudly offer a range of products, including car, home, and specialist insurance solutions, to ensure that our customers receive the protection they need.
Our Services
We understand that every individual has unique requirements, which is why we've designed our insurance products to be flexible and adaptable. Our car insurance policies, for instance, come with a range of benefits, including 24/7 accident helpline, courtesy car, and windscreen cover. Our home insurance policies, on the other hand, offer 5-Star Defaqto rated buildings and contents cover, new for old contents, and unlimited buildings cover. We also provide specialist insurance solutions, such as host insurance, to cater to the specific needs of our clients.
What Makes Us Different
At Sheilas' Wheels, we're committed to providing exceptional customer service. Our call centres are staffed with friendly and knowledgeable representatives who go the extra mile to ensure that our customers receive the support they need. We're also dedicated to helping our customers in times of need, which is why we've introduced initiatives such as our cost of living support programme.
Our Mission
Our mission is to provide exceptional insurance services that cater to the unique needs of our customers. We're dedicated to building long-term relationships with our clients, and we're committed to continuously improving our products and services to meet their evolving requirements.
Poor Customer Service
The majority of reviewers have experienced dreadful customer service, with long wait times, unhelpful staff, and a lack of responses to their queries. Many have also reported being unable to get through to customer service due to extensive hold times, only to be cut off without their issue being resolved.
Incompetence and Miscommunication
Reviewers have also reported instances of incompetence and miscommunication, including failed direct debits, incorrect renewal prices, and unclear communication about policy terms. This has led to feelings of frustration and distrust towards the company.
Unreliable Payment Systems
Some reviewers have experienced issues with payment systems, including failed direct debits and excessive charges. This has led to financial difficulties and a lack of trust in the company's ability to manage payments correctly.
Failure to Resolve Issues
Many reviewers have reported that their issues have not been resolved, with some still waiting for a response or resolution after months. This lack of accountability and failure to follow through on promises has led to a poor reputation for the company.
Lack of Transparency
Reviewers have also reported a lack of transparency from the company, including unclear communication about policy terms, hidden fees, and a failure to inform customers of changes to their policy.
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