Providing a world-class service, every step of the way
Welcome to LentinSmith, Yorkshire's independent letting agency, where we specialize exclusively in lettings and property management. We pride ourselves on our professional, personal, and honest approach, building strong relationships with our landlords, tenants, and contractors.
Our History
Since being established in 2008, we have been entirely focused on lettings and lettings alone. Our founders, two longstanding landlords, had a simple aim of delivering professional and practical advice combined with outstanding customer service. Today, we operate from our office in Harrogate, managing properties throughout the Yorkshire region, and catering for all types of properties, including HMO's and Licensed properties for all types of tenancies.
Our Services
We provide a dedicated service to Landlords and Tenants alike, taking the complexities out of the lettings process and providing a stress-free experience for all concerned. Our services include property management, marketing, and online advertising, as well as tenant vetting and referencing, rent collection, and maintenance and repairs. We also offer a comprehensive market appraisal service, providing landlords with accurate and unbiased valuations of their properties.
Our Expertise
Our team of experienced and professional individuals have extensive knowledge of the lettings market, ensuring that our clients receive the best possible service. We invest heavily in market-leading software and IT, allowing landlords an extra level of involvement with their property through our interactive Landlord portal. This provides our clients with a convenient way to securely access information on their rental properties online.
Our Values
We believe that communication is key to a successful letting experience. We endeavour to build long-term relationships with all our clients, keeping them fully informed throughout the letting process and term of the tenancy. Our commitment to professionalism, transparency, and trust has earned us an excellent reputation in the Yorkshire region.
Overview of Reviews
The reviews of Lentin Smith Letting Agents are overwhelmingly positive, with the majority of reviewers expressing their satisfaction with the agency's services.
Positive Aspects
- Friendly and professional staff, particularly Lucy, Laura, and Jonathan, who were praised for their helpfulness and responsiveness.
- Efficient and seamless move-in and move-out processes.
- Quick resolution of issues and maintenance requests.
- Good communication and regular updates.
- Trustworthy and reliable agency.
Negative Aspects
- Poor service and lack of communication from some staff members.
- Failure to address issues and maintain the property, including mould and damp problems.
- Unprofessional behavior, including ignoring concerns and not responding to queries.
- Unfair treatment of tenants, including withholding deposit and charging for minor damages.
Recurring Themes
- The importance of good communication and responsiveness in resolving issues and maintaining a positive tenant experience.
- The need for prompt and effective maintenance and repairs to prevent problems from escalating.
- The value of a trustworthy and reliable agency in building strong relationships with tenants.
