Let's make your moving experience exceptional.
Welcome to Chase Buchanan, a trusted estate and letting agent for the South West of England and South West London. With a team of highly experienced, professional individuals and well-located branches, we are the number one choice for those looking to buy, sell, let or rent property across the region.
Our Story
For close to 30 years, Chase Buchanan have provided exceptional property services rarely experienced when moving home. Our story began in 1994 when our first branch opened on York Street in Twickenham. Since then, we have expanded to 14 offices, establishing ourselves as a strong market leader with an extensive sales, lettings and concierge portfolio. Today, we're part of the Campions Group, but operate independently under the Chase Buchanan brand. This allows us to provide a national network of buyers and tenants, as well as superior technology, systems, and reliable infrastructure to support our customers.
Our Values
We believe in combining a personal approach with market-leading technology to achieve the best results for our customers. With a 97% recommendation rate, we're confident we're doing things right. We invest heavily in our people, providing ongoing training and development to ensure our team is always up-to-date with the latest industry developments. Professionalism is at the heart of everything we do, and we're passionate about doing things right in our industry.
Professional Affiliations
We're proud members of NAEA Propertymark, Arla Propertymark, The Property Ombudsman (TPO), The Property Ombudsman Lettings (TPO), and Tenant Deposit Scheme for regulated agents. This provides reassurance and peace of mind for our customers, knowing they're in safe hands.
Giving Back
As a business, we encourage our team to get involved in local community projects and charity fundraisers. Each year, our branches select a local charity to support, allowing us to spread our fundraising efforts and contribute valuable funds to a wide range of organizations. We're committed to helping those in need and making a positive impact in our community.
Services
We offer a comprehensive range of property services, including sales, lettings, residential concierge, corporate relocation, and financial services. Whether you're a buyer, seller, landlord, or tenant, we have the expertise and resources to help you achieve your property goals and dreams.
General Overview
The reviews are overwhelmingly positive, with many customers expressing their satisfaction with the services provided by Chase Buchanan Plymouth and Beresford Ward. The staff, including Scott, Stephan, Debi, Mark, James, and others, are consistently praised for their professionalism, friendliness, and efficiency.
Communication and Customer Service
Communication is highlighted as a strong point, with many reviewers mentioning the prompt responses, regular updates, and proactive approach of the staff. The team's willingness to go the extra mile, answer questions, and provide guidance throughout the process is particularly appreciated.
Professionalism and Expertise
The staff's professionalism, knowledge, and expertise are consistently praised. Reviewers appreciate the team's attention to detail, marketing skills, and ability to provide valuable advice and guidance throughout the buying and selling process.
Lettings and Property Management
The lettings team, including Mark, James, and Debi, receive high praise for their efficiency, kindness, and expertise in finding suitable properties and managing rentals. Reviewers appreciate the team's ability to tailor their services to individual needs and provide exceptional customer care.
Personal Touch
Many reviewers appreciate the personal touch and emotional support provided by the staff, particularly during stressful or emotional times. The team's concern for clients' well-being and willingness to help beyond their formal responsibilities are seen as exceptional.
