Transforming Business Communications, One Connection at a Time
At Excalibur Communications, we pride ourselves on being a leading provider of innovative IT and business communications solutions. For over 20 years, we have been dedicated to delivering exceptional customer service, tailored to meet the specific needs of our clients.
Our Story
From our humble beginnings, we have grown to become a reputable and trusted name in the industry, boasting an impressive client base of over 3000 businesses nationwide. Our team of experts has worked tirelessly to develop cutting-edge solutions that cater to the unique requirements of our clients, regardless of their industry or size.
Our Service Promise
At Excalibur Communications, we understand the importance of building strong relationships with our clients. We take pride in our ability to listen, to understand, and to deliver. Our customer-centric approach has earned us an above-industry-average client retention rate of over 6 years, with 99.3% of our customers rating us 8/10 or above.
Our Services
We offer a comprehensive range of services designed to enhance your business operations. Our IT services include managed IT support, cybersecurity protection, and cloud-based software as a service (SaaS). Our connectivity services include full fibre connectivity, indoor coverage, and Wi-Fi, as well as SD-WAN/MPLS solutions. Additionally, we provide mobile services, business telephone systems, and hosted telephony solutions.
Our Expertise
Our team of experts has extensive knowledge and experience in delivering tailored solutions to a wide range of sectors, including education, law firms, architects, accounting firms, estate agents, manufacturing, hotels, and golf clubs. We partner with industry-leading brands to ensure that our clients receive the latest, high-end solutions in IT and business communications.
What Our Clients Say
But don't just take our word for it. Our clients have praised our exceptional customer service, responsiveness, and expertise. From IT support to mobile services, our clients have experienced firsthand the benefits of working with Excalibur Communications.
Excellent Customer Service
The majority of the reviewers praised the exceptional service they received from Excalibur's staff, highlighting their patience, helpfulness, and professionalism. Many reviewers mentioned specific staff members, such as Tom, Laura, Charlotte Murray, Craig, and Amy, who went above and beyond to assist them.
Positive Experiences
Several reviewers mentioned that Excalibur exceeded their expectations, providing swift and efficient service, and even going beyond their requests. Some reviewers appreciated the company's flexibility and accommodating nature when issues arose.
Happy with Contracts and Phones
Many reviewers were satisfied with their contracts and phones, stating that they were well-assisted in choosing the correct contract and phone that suited their needs. Some reviewers praised the company's ability to provide useful advice on their existing plans.
Negative Experiences
However, a few reviewers expressed dissatisfaction with their experiences. They mentioned issues with broken phones, poor communication, and rude staff members.
Issues with Phones and Communication
Some reviewers had issues with their phones, such as receiving a faulty phone or being told they would have to pay for a phone they did not break. Others experienced poor communication, including being told that a phone was out of stock and having to wait for a month.
