At Bricks & Mortar, we're committed to making property personal. For over 19 years, our team of experienced professionals has been dedicated to providing a unique and personalized experience for our clients. Our ethos centers around listening to your aspirations, preferences, and goals, ensuring that your experience with us is genuine and tailored to you.
As an independent agency, we take pride in breaking away from the crowd and embracing our uniqueness. Our team is comprised of like-minded individuals who are passionate about all things property, and we're committed to going the extra mile to ensure our clients receive the best possible service.
Our Story
Since 2003, we've been dedicated to making property personal. Our approach is simple: we listen. Your aspirations, preferences, and goals steer our approach, ensuring that your experience with us is genuine and personalized to you. We're proud of our independence and the freedom it gives us to do things differently. We're not bound by corporate constraints, and we're free to make decisions that put our clients first.
Our Services
We offer a range of services designed to cater to your unique needs. Whether you're looking to buy, sell, rent, or let, our team is here to help. Our services include:
- Sales: Our sales team is dedicated to helping you achieve your goals. We'll work with you to understand your needs and provide personalized guidance throughout the selling process.
- Lettings: Our lettings team is committed to finding the perfect tenant for your property. We'll work with you to understand your needs and provide tailored solutions to meet your investment goals.
- Student: Our student team is dedicated to helping students find their perfect home. We'll work with you to understand your needs and provide a unique search experience tailored to you.
- Landlords: Our landlord services are designed to provide you with trust, transparency, and tailored solutions. We'll work with you to understand your investment goals and provide guidance throughout the letting process.
- Insights: Stay up-to-date with the latest property market information, trends, and changes with our Insights section. Our team is dedicated to providing you with the latest news and articles to help you make informed decisions.
Meet the Team
Our team is comprised of experienced professionals who are passionate about all things property. Meet our Managing Director, Stuart Nickloes, who has 19 years of experience in the property industry. Our Director, Richard Wilson, is a crucial member of our team, ensuring our managed properties are always on point. Our Associate Directors, Jill Fairney and Claire Scott, bring a wealth of experience and expertise to our team.
Overview of Customer Reviews
Bricks and Mortar Estate Agents have received a majority of positive reviews, with customers praising the agency's helpful and efficient staff, particularly agents Finley, Megan, Jill Fairney, Courtney Jones, Georgina, Hannah, Claire, Matthew, Lauren, and Stuart. Many reviewers appreciated the team's prompt responses, friendly attitude, and professionalism in handling their rental or sales transactions.
Positive Experiences
Most reviewers were satisfied with the agency's services, citing excellent communication, helpful guidance, and a seamless experience. Some reviewers appreciated the team's patience, knowledge, and willingness to address their concerns. A few reviewers specifically mentioned the agency's helpfulness in finding a suitable property, securing tenancies, and providing support throughout the process.
Negative Experiences
A small number of reviewers had negative experiences, citing unprofessional behavior, lack of communication, and unhelpful staff. One reviewer mentioned being shown a property with no working plumbing, while another experienced unannounced visits from the agency without proper notice. Another reviewer felt that the agency was unresponsive and made empty promises.
