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FLANNELS is a leading online retailer offering a curated selection of stylish clothing, shoes, and accessories for women, men, and kids. We believe in empowering our customers to express their unique styles with confidence and celebrate individuality through fashion.
Our Mission
Our passion lies in curating quality collections that seamlessly blend style, functionality, and affordability. We work tirelessly to bring you the latest trends and timeless classics, ensuring a wardrobe that reflects your personal taste and aspirations.
Discover a world of fashion
- Trend-driven styles: Explore a diverse range of apparel, footwear, and accessories that reflect the latest fashion trends and timeless classics.
- Quality and variety: Choose from a curated selection of trusted brands and designers alongside unique, independent finds.
- Exclusive offers: Enjoy special promotions, discounts, and personalized discounts on your favorite items.
More than just shopping
- Discover new styles: Our fashion editors handpick products to inspire your wardrobe and guide you in finding the perfect outfits for various occasions.
- Expert advice: Get personalized styling tips and recommendations tailored to your individual preferences and needs.
- Exceptional customer service: Enjoy seamless online shopping experience with our responsive customer support team.
Our Values
- Integrity and transparency: We prioritize ethical practices and transparency in our supply chain and pricing.
- Accessibility and inclusivity: We celebrate diversity and strive to offer fashion that caters to all body types, styles, and identities.
- Sustainability: We are committed to making responsible choices that minimize environmental impact and promote sustainability in the fashion industry.
Join us on the journey to personal style!
Explore our curated collections, embrace new trends, and discover unique finds that reflect your unique personality. Join us and discover the joy of fashion with FLANNELS!
Poor Customer Service
Many customers have reported terrible experiences with the customer service at Garment Quarter. Helen Brown was "absolutely disgusted" after being refused a refund despite proof of purchase, and Neil Taylor was taken advantage of when the company refunded his money but then took it back out again. Daniel Stewart reported poor service when trying to return a pair of trainers, and Sheila Taylor had a issues with a refund that took a month to process. Tony Hemingsley was unhappy with the unhelpful staff and poor selection of products.
Mixed Experience with Product Quality
While some customers have reported issues with product quality, others have had positive experiences. Mike Rawling praised the quality of the clothes and customer service, and Luca Cataldo was impressed with the helpful staff and affordable prices. However, Kamastag had a mixed experience, saying that the store had some lovely pieces but the service was poor.
Lack of Transparency
Several customers have reported issues with refunds and returns, with some feeling that the company is untrustworthy and difficult to deal with. Helen Brown and Neil Taylor both reported problems with refunds, and Sheila Taylor had issues with the returns department.
