Experience Excellence in Dentistry
At Westgate Dental Practice, our team of dedicated professionals is committed to providing you with an exceptional level of clinical care, combined with a personal and efficient service. Located in the heart of Newcastle Upon Tyne, we have been serving the local community for many years, building a reputation for excellence in dentistry.
Our Services
We offer a comprehensive range of treatments to cater to your dental needs. Our services include Practice Plan, Private treatment, and National Health Service treatment for children and exempt patients. We also provide Cosmetic treatments, Tooth Whitening, and Sedation Services. Our team of experienced dentists, hygienists, and dental nurses are dedicated to providing you with the highest level of care, ensuring that you receive the best possible treatment for your dental needs.
Our Approach
We believe in promoting a complete preventative approach to dentistry, emphasizing the importance of regular check-ups and good oral hygiene practices. We recommend that you have regular check-ups with your dentist to benefit your dental health and reduce the cost of your treatment. Our team of experts will work with you to identify any potential problems and provide personalized advice and treatment to prevent future issues.
Our Commitment
At Westgate Dental Practice, we are committed to providing excellence in dentistry, emphasizing preventative care, and offering a range of treatment options to suit your individual needs. We strive to create a relaxed and comfortable environment, ensuring that your visit is as stress-free as possible. Our team is dedicated to providing you with the highest level of care, ensuring that you receive the best possible treatment for your dental needs.
Practice Staff and Receptionists
The dental practice staff, including dentists, hygienists, and receptionists, were praised for their professionalism, friendliness, and welcoming nature. Many reviewers appreciated the staff's ability to make them feel at ease, listened to their concerns, and provided explanations about their treatment.
Cleanliness and Standard of the Surgery
The surgery was described as clean and up to a great standard, with one reviewer mentioning that it was "very clean and up to a great standard."
Emergency Treatment and Availability
Several reviewers mentioned that they were seen quickly for emergency treatment, with one reviewer stating that they were seen straight away for a broken tooth.
Negative Experiences
Some reviewers had negative experiences with the receptionists, describing them as rude, aggressive, and unprofessional. One reviewer mentioned that the receptionist accused them of setting up appointments and not attending, which was impossible. Another reviewer mentioned that the receptionist made them feel like it was their fault when their appointment was cancelled.
Issues with Denplan and Complaints Procedure
One reviewer had a negative experience with Denplan and the practice's complaints procedure, stating that they were not covered for a crown that fell out despite having evidence of the date and time. The reviewer's husband was verbally abused by the practice owner, and the complaints procedure was not followed.
Complaints about Receptionists
Several reviewers complained about the receptionists, stating that they were impolite, rude, and unprofessional. One reviewer mentioned that the receptionist spoke over them and made them upset.
