A Leader in Compliance, Training & Insurance Solutions for Retail Motor Dealers
Founded in 2004, Ingeni Services Group Limited has established itself as a trusted partner for retail motor dealers, helping them navigate the complexities of financial compliance, training, and insurance. We offer a comprehensive suite of services designed to empower dealers to thrive in today's competitive market.
1. Insurance Compliance Solutions
We provide bespoke solutions for FCA compliance, including:
- Training programs for relevant staff
- Audit preparation and support
- Regulatory guidance and support
- Insurance product development and review
- Continuous compliance monitoring
2. Paint Protection & Training Academy
We empower your team with:
- Comprehensive paint protection training
- Technical expertise in paintless dent repair
- Advanced paint protection application services
- Training programs for business and retail staff
3. Transaction Manager
Our experienced Transaction Manager handles:
- Complex claims handling & resolution
- Efficient processing of insurance and warranty claims
- Detailed tracking and reporting
- Customer service and communication expertise
Our Commitment
At Ingeni, we prioritize a partnership approach, working collaboratively with each dealer to understand their unique needs and challenges. We offer:
- Flexible solutions: Choose the services you need or receive a tailored, outsourced solution.
- Data-driven insights: Regular reporting and analysis help you track progress and identify areas for improvement.
- Expert support: Our passionate and experienced team is available online and on-site to provide ongoing guidance and training.
The Ingeni Difference
We are driven by a deep understanding that compliance, training, and insurance are fundamental to your financial success. Our proven track record demonstrates how implementing our solutions leads to:
- Increased sales and profitability
- Enhanced customer satisfaction
- Improved operational efficiency
Poor Customer Service and Long Refund Delays
Many customers have reported having a negative experience with this company, citing poor customer service and long delays with refunds. Refund Issues have been a common complaint, with some customers waiting for extended periods of time, even after being told when they could expect their refund.
One customer, Edijs Vezauskis, gave a 1-star rating and described the company as a "complete waste of time and money, " stating that they would do anything to tell customers what they want to hear.
Val Rossi also gave a 1-star rating and reported a similar experience. They tried to cancel a gap insurance policy after changing cars, only to be made to wait 30 working days for a refund. Despite being told that the refund would be processed on day 29, it was still pending on day 30.
*The company's policy seems to state that refunds can take up to 30 working days, but this has been a point of contention for many customers, who have experienced longer delays and frustration as a result.*
