Delivering our promise. Keeping yours.
At Coplus, we are committed to delivering award-winning ancillary insurance products and services that exceed our customers' expectations. Our team of experts work tirelessly to design and deliver innovative solutions that meet the evolving needs of our partners and customers. With a focus on exceptional customer service and seamless claims handling, we strive to build long-lasting relationships built on trust, reliability, and transparency.
Our Services
Our comprehensive range of services includes ancillary insurance products, claims services, and distribution solutions. Our ancillary insurance products cater to motor, home, and legal needs, offering a diverse range of solutions that address specific customer requirements. Our claims services are designed to provide efficient and effective support, ensuring that our customers receive the assistance they need when they need it most. Our distribution solutions are tailored to meet the unique needs of our partners, providing them with the tools and support they require to succeed.
Our Expertise
With extensive experience in the insurance industry, our team of experts has developed a deep understanding of the complexities and nuances of ancillary insurance. We leverage this expertise to develop innovative solutions that address specific customer needs, ensuring that our products and services are always relevant, effective, and customer-centric. Our commitment to continuous improvement and innovation enables us to stay ahead of the curve, ensuring that our customers and partners always receive the best possible service.
Our Values
At Coplus, we are driven by a set of core values that guide our decision-making and actions. We believe in delivering exceptional customer service, building long-lasting relationships, and fostering a culture of innovation and continuous improvement. We are committed to being open, honest, and transparent in all our dealings, ensuring that our customers and partners always receive the highest level of service and support.
Our Goals
Our goal is to be the ancillary insurance partner of choice for our customers and partners. We strive to achieve this by delivering exceptional customer service, innovative products and services, and seamless claims handling. We are committed to building long-lasting relationships built on trust, reliability, and transparency, and to continuously improving and innovating to meet the evolving needs of our customers and partners.
Company Review Summary
General Overview
The majority of reviewers have expressed extreme dissatisfaction with the company, citing issues with claims processing, customer service, and a perceived lack of professionalism.
Customer Service Issues
Many reviewers have reported frustration with the company's customer service, citing long wait times, unhelpful representatives, and a general lack of communication. Several reviewers have mentioned being left on hold for extended periods of time, only to have their calls dropped or be told that no one is available to assist them.
Claims Processing Issues
Reviewers have reported difficulty with the claims processing, with some stating that their claims were unfairly denied or delayed. Others have mentioned that the company has failed to provide adequate explanations for their decisions, leading to confusion and mistrust.
Professionalism Concerns
Several reviewers have expressed concerns about the company's professionalism, citing unhelpful and rude representatives, as well as a general lack of expertise. Some have even reported being given misleading information or being lied to by company representatives.
Positive Experiences
A small minority of reviewers have reported positive experiences with the company, citing helpful representatives and efficient claims processing. These reviewers have praised the company's responsiveness and professionalism.
