Empowering Independent Brokers, Enriching Client Experience
Gauntlet is a specialist commercial insurance broker and national broker network, dedicated to delivering exceptional service and insurance solutions to clients across the UK. With decades of experience, we have developed a compelling proposition that sets us apart from other insurance brokers.
Our Story
Since 2009, we have been committed to empowering independent insurance brokers and providing them with the expertise and resources they need to deliver exceptional service to their clients. Our network of appointed representatives (ARs) enables us to offer a personal, high-impact local broker proposition that is unmatched in the industry.
Our Services
We offer a comprehensive range of commercial insurance services, including property owners insurance, liability insurances, professional indemnity protection, business interruption insurance, engineering inspections, cyber insurance, and more. Our expert brokers will work with you to understand your business needs and provide tailored insurance solutions that meet your specific requirements.
How We Work
Our unique approach to insurance broking is built on three core principles: seamless service, refreshingly personal, and network buying power. Our cutting-edge technology and bespoke online quote-and-buy facility give clients the freedom to arrange their insurance online, backed by real people and brokers who are always available to help. Our local brokers are passionate about understanding your business and providing expert advice and guidance every step of the way.
Our Network
Our national broker network is made up of dedicated, UK-based independent brokers who share our vision of providing exceptional service and insurance solutions to clients. Our network provides unparalleled access to a wide range of insurance products and services, enabling our brokers to offer the best possible cover and premium options to clients.
Our Mission
At Gauntlet, we strive to be the best insurance broker for you. We are committed to continually improving our services, challenging the norm, and delivering exceptional results for our clients. We believe in the importance of personal touchpoints in arranging insurance and are dedicated to putting the 'local' back into insurance broking.
General Overview
The reviews of Gauntlet Group are mixed, with some customers expressing dissatisfaction with the company's services, while others have had positive experiences.
Lack of Morals and Unprofessional Behavior
Some customers have raised concerns about Gauntlet Group's moral standards, citing instances of unprofessional behavior and a lack of accountability. One reviewer claimed that the company instructed a third-party corporation to ignore their requests and sent the damaged item back, instead of taking responsibility for the damage.
Poor Communication and Ignored Queries
Another reviewer expressed frustration with the company's failure to respond to their queries, despite making multiple contact attempts.
Unreliability and Failure to Deliver
One reviewer shared a negative experience with Gauntlet Group, stating that they failed to set up an insurance policy despite receiving payment, and subsequently offered a refund only after an official complaint was made.
Efficient and Polite Support
On the other hand, some reviewers have praised Gauntlet Group's customer support, citing efficient and polite responses to their enquiries, even outside of working hours.
Knowledgeable and Dynamic Support
Another reviewer appreciated the company's knowledgeable and dynamic support for appointed representatives.
