Experience the Difference with Macfarlane & Smyth
At Macfarlane & Smyth, we are a team of experienced estate agents, chartered surveyors, and property consultants dedicated to providing exceptional service to our clients in the Greater Belfast area and beyond. With a rich history dating back to 1941, our company has built a reputation for excellence in student and professional residential management and lettings, as well as commercial property management.
Our Services
We offer a comprehensive range of services designed to cater to the diverse needs of our clients. Whether you're a landlord looking to let your property, a tenant searching for your dream home, or a business owner seeking commercial space, we have the expertise and resources to guide you every step of the way.
Our services include:
- Residential lettings and sales
- Commercial lettings and sales
- Property management
- Valuations
- Landlord services
- Tenant services
Our Expertise
At Macfarlane & Smyth, we pride ourselves on our in-depth knowledge of the local property market. Our team of experienced professionals has a deep understanding of the complex and ever-changing landscape of the property industry. We stay up-to-date with the latest trends, regulations, and best practices to ensure that our clients receive the best possible advice and guidance.
Our Commitment
Our commitment to our clients is simple: to provide exceptional service, expert guidance, and utmost professionalism in all that we do. We believe that building strong relationships and trust is key to delivering outstanding results. Our team is dedicated to providing a personalized and tailored approach to meet the unique needs of each and every client.
Why Choose Us?
So why choose Macfarlane & Smyth? The answer is simple: because we care. We care about our clients, our community, and our reputation. We are dedicated to delivering exceptional service, unparalleled expertise, and a commitment to excellence that sets us apart from the rest.
General Feedback
The reviews are largely negative, with many tenants expressing dissatisfaction with the service provided by MacFarlane and Smyth. Common issues mentioned include poor communication, unprofessional staff, and a lack of response to maintenance requests.
Maintenance and Repairs
Several reviewers mentioned issues with maintenance and repairs, including delayed or unaddressed problems with damp, leaks, and broken appliances. In some cases, tenants were left to deal with these issues on their own, leading to frustration and dissatisfaction.
Staff Behavior
Some reviewers reported encountering rude or unprofessional staff members, including one reviewer who mentioned being spoken to in a condescending manner. In contrast, a few reviewers praised specific staff members for their helpfulness and responsiveness.
Viewings and Communication
Several reviewers mentioned issues with the viewing process, including unexpected visits and a lack of notice given before viewings. Some tenants also expressed frustration with the communication style of the estate agents, including delayed or unreturned calls.
Deposit and Fees
A few reviewers mentioned disputes over deposits and cleaning fees, with some feeling that they were unfairly charged or not provided with adequate evidence to support these fees.
Positive Experiences
A minority of reviewers reported positive experiences with MacFarlane and Smyth, citing helpful staff, prompt responses to maintenance requests, and a smooth viewing process.
