Making insurance easy and straightforward for our customers
At Ageas, we're dedicated to providing comprehensive insurance solutions for individuals, families, and businesses. Our products and services are designed to give you peace of mind, whether you're on the road, at home, or on holiday. Our goal is to make insurance easy, straightforward, and accessible to everyone.
Our Heritage
As one of the UK's largest car and home insurers, we've been around for over 200 years, with our roots dating back to 1824. Our international group is headquartered in Brussels, and we take pride in our heritage and commitment to customer service.
Our Services
We offer a range of insurance products, including car, home, van, travel, and pet insurance. Our car insurance is Defaqto Five Star Rated, and we're proud to be one of the highest-rated car insurers in the UK. Our home insurance is also Defaqto Five Star Rated, and we provide comprehensive cover for your home and belongings.
Why Choose Us?
At Ageas, we're committed to providing excellent customer service, and our UK-based claims service is available 24/7. We're proud to have achieved the Institute of Customer Service's ServiceMark accreditation, demonstrating our dedication to customer satisfaction. We also have a team of experts available to help you with any questions or concerns you may have.
Awards and Recognition
We're proud to have won numerous awards, including the Personal Lines Insurer of the Year Award at the British Insurance Awards for three consecutive years. We've also received accolades from the Insurance Times Awards and the Insurance Times Claims Excellence Awards.
Our Commitment to You
At Ageas, we're committed to making insurance easy and straightforward for our customers. Whether you're buying a new policy, making a change to an existing policy, or making a claim, we're here to help. Our customer portal is designed to be simple to use, and we don't charge admin fees for online transactions.
Customer Service Issues
Several customers have expressed frustration with the company's customer service, specifically with regards to wait times and availability. One reviewer, Brian Desmond, reported waiting for over an hour on hold, listening to repetitive music, only to give up without speaking to a representative. He believes the company's office hours, which don't start until 9am, contribute to the problem.
Trust and Reliability Concerns
Another reviewer, Robert Esqsquire, warned potential customers to avoid the company, implying that it does not prioritize their interests. His negative experience suggests that the company may not be reliable or trustworthy.
Positive Experience
On a more positive note, Garry Kelly had a good experience with the company, finding it easy to make changes to his details and never encountering any problems.
