Empowering Businesses with Fire Safety Solutions
Fire Safety Store is a leading provider of fire safety equipment and solutions in the UK. We offer a comprehensive range of fire extinguishers, cabinets, stands, signs, blankets, and other vital fire protection products to businesses and industries of all sizes.
Protecting What Matters Most
Our mission is to empower businesses and individuals to proactively protect life, property and infrastructure through innovative fire safety solutions. We firmly believe that regular fire safety measures can be the difference between life and death in the event of an emergency.
Comprehensive Product Range
We offer a diverse selection of fire extinguishers to suit different situations and environments. Our portfolio includes:
- CO2 Fire Extinguishers: Ideal for clean-burning materials and electrical equipment.
- Powder Fire Extinguishers: Effective for various types of fires.
- Foam Fire Extinguishers: Perfect for flammable liquids and substances.
- Water Fire Extinguishers: Suitable for ordinary combustibles such as paper, wood and cloth.
- Stainless Steel Fire Extinguishers: Durable and long-lasting for high-traffic areas.
Beyond Just Products
We go beyond simply selling fire safety equipment. We also provide:
- Expertise and Guidance: Our team of experts can assess your unique needs and recommend suitable fire safety solutions.
- Delivery and Installation: We offer convenient delivery and professional installation of fire safety equipment.
- Training and Awareness: We conduct fire safety training programs and drills to empower your staff.
Industry Expertise
Fire Safety Store caters to various industries, including:
- Construction and manufacturing
- Healthcare
- Hospitality and retail
- Transportation and logistics
- Education and government
Quality and Reliability
All our fire safety products meet or exceed UK safety standards. We partner with leading manufacturers to ensure the highest quality and reliability for our customers.
Customer Focus
At Fire Safety Store, we prioritize excellent customer service. Our dedicated team is always available to answer your questions, address your concerns, and offer personalized solutions.
Unreliable Delivery and Poor Customer Service
Several customers have expressed frustration and disappointment with the Fire Safety Store's delivery service, citing lengthy delays and unfulfilled promises.
Delays and Excuses
Some customers reported waiting for months for their orders to arrive, only to be met with excuses and broken promises of refunds. One customer was still waiting for their order six months after placing it, while another was given a series of excuses for the delay in receiving their safety shoes.
Communication Breakdown
Many reviewers felt that the company's communication was inadequate, with emails and phone calls being ignored or fobbed off. One customer was told that their product had been discontinued, but was offered a cheaper alternative with a refund, which they felt was insufficient compensation for the inconvenience.
Incompetent Staff
Some customers encountered unhelpful staff, including a receptionist who put a caller through to the wrong person, who then hung up on them. Another customer was told that a courier company couldn't find their address due to an error on the part of the supplier.
One Slightly Positive Experience
One customer, while still unhappy with the experience, did receive an offer to refund the shipping cost when their order was delayed due to a courier error.
