Empowering people to protect their business
Our Story
OHEAP Fire & Security is a third-generation family-run business that has been protecting people, property and assets for over 60 years. Our journey began in 1958 when our founder, Oswald Heap started O. Heap & Sons with a clear vision - "Empowering people to protect their business". Since then, we have grown to become one of the leading fire protection companies in the UK, trusted by over 12,500 customers across 40,000 sites nationwide.
Our Values
At OHEAP, we believe that people are at the heart of everything we do. We strive to hire the best people and make them better. Our staff are the core of our business, and we invest in their development to ensure they have the necessary skills and knowledge to provide our customers with the best solutions, service and experience. We recognize that quality is crucial in our industry, which is why we only work with the best products and have a robust and accredited servicing plan for every element. Safety is also paramount, and we ensure that all our services are accredited by leading third-party bodies to ensure we meet the highest standards.
Our Services
At OHEAP, we offer a wide range of services designed to help you protect your business, property and staff. Our services include:
- Fire Extinguisher Servicing: Our expert engineers are trained to service and maintain fire extinguishers to ensure they are in good working condition.
- Fire Risk Assessments: Our experienced consultants will help you identify and mitigate fire hazards, ensuring your business is compliant with regulations.
- Fire Doors: We install and maintain fire doors to prevent the spread of fire and ensure your business meets the necessary safety standards.
- Fire Alarms: Our expert team will design, install and maintain fire alarm systems to detect and alert you to potential fire risks.
- Emergency Lighting: We install and maintain emergency lighting systems to ensure your business is always well-lit in case of a power failure.
- Fire Suppression: Our expertise in firefighting systems and technologies will ensure your business is equipped to respond to any fire emergency.
- Fire Safety Training: Our experienced trainers will educate your staff on fire safety and emergency procedures to ensure everyone knows what to do in case of a fire.
Security Systems
In addition to our fire protection services, we also offer a range of security systems to protect your business, including:
- CCTV Systems: Our expert installation and maintenance team will ensure your CCTV systems are secure and functioning correctly.
- Intruder Alarms: Our experienced engineers will design, install and maintain intruder alarm systems to detect and deter potential security threats.
- Access Control: Our team will install and maintain access control systems to ensure only authorized personnel have access to certain areas of your business.
- PPE & Workwear: We offer a range of personal protective equipment and workwear to ensure your employees are safe and comfortable at work.
Why Choose OHEAP?
At OHEAP, we pride ourselves on our expertise, commitment to quality and exceptional customer service. We are accredited by leading third-party bodies and are dedicated to providing the best solutions for your business. Whether you need fire protection, security systems or personal protective equipment, we have the expertise and experience to ensure your business is safe and secure.
Customer Service
The majority of customers have had negative experiences with the company, citing poor customer service and unprofessional behavior from some staff members. Keith Bobby received an unsolicited email from the company, which he found to be a "shoddy way" to try to do business. Conner Wilson shared a similar experience, describing the company as a "terrible place to work" with some staff members being "awful people" to talk to. Clare had a particularly disturbing experience, reporting that one of the company's representatives stole from their business and abused a member of staff.
Delivery and Quality of Service
However, there are some positive comments about the company's delivery and quality of service. Stuart Buck praised the company for resolving a delivery issue with FedEx and providing great customer service. Ruth Bawden and Ramneet Dhaliwal appreciated the company's professionalism and good communication during delivery and service visits. Phil Gallimore had a positive experience with the company's fire safety products and services.
Overall Satisfaction
Unfortunately, it seems that the company has more red flags than positives. Keith Bobby, Conner Wilson, and Clare shared negative experiences, citing poor customer service, unprofessional behavior, and even theft. Clare has decided to cancel their contract with the company due to these issues.
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