Trustworthy Solutions for All Your Heating Needs
At Royale Boiler Services, we are a trusted, professional, and fully certified team of heating engineers based in Stoke-on-Trent. We provide proficient heating and boiler repair, replacement as well as installation services to both commercial and domestic customers in Staffordshire and surrounding areas.
Our Services
We specialise in the installation, service, and repair of air source heat pumps and are accredited with Mitsubishi as well as many other manufacturers. Our team have over 18 years of experience in oil, gas, heat source, and solar heating systems. Our engineers hold recognised qualifications and all-encompassing accreditations issued by well-regarded governing bodies. Additionally, our team are gas safe registered as well as being Worcester Bosch specialists.
We offer a comprehensive range of services, including renewable energy services, commercial boiler services, and residential boiler services. Our team can undertake all of your gas or oil and heating work, from the boiler in your own home to your business or commercial heating. We consider no job as too big or too small for us.
Our Commitment to Excellence
We pride ourselves on being a small local business that is as professional and friendly as possible. We pride ourselves on our excellent customer service skills, which helps us to stand out, especially compared to other major maintenance and boiler servicing firms. We keep that friendly and approachable feel, maintaining a trustworthy and professional service at all times. Caring and providing for our customers is very important to us. As such, we provide a friendly face whenever our customers' needs us, ensuring they feel taken care of and looked after at all times.
Our Values
We believe in being transparent and honest in all our dealings, providing clear and concise communication to our customers. We are committed to providing a high-quality service, being reliable, and providing value for money. We strive to build long-term relationships with our customers, and we are dedicated to continually improving our services to meet the changing needs of our customers.
Overview of Royale Boiler Services
Positive Experiences
- Professionalism and Responsiveness: Many reviewers praised the professionalism and responsiveness of the company, with some mentioning that they were impressed with the quick and easy service, and that the staff were very helpful and courteous over the phone.
- Quality of Work: Several reviewers commended the high-quality work carried out by the company, stating that the work was done to a brilliant standard, and that the staff were meticulous in their attention to detail.
- Timely and Efficient: Reviewers appreciated the timely and efficient service provided by the company, with some mentioning that the staff arrived early or on time, and that the work was completed quickly and efficiently.
Negative Experiences
- Poor Communication and Reliability: A couple of reviewers expressed disappointment with the company's communication and reliability, stating that they failed to show up for scheduled appointments, or did not follow up with promised calls.
Specific Services
- Boiler Servicing: The company's boiler servicing was praised by several reviewers, who mentioned that the staff were thorough and efficient in their work.
- Heating System Repairs: Reviewers were impressed with the company's ability to repair heating systems, with some mentioning that the staff were able to fix issues quickly and efficiently, even on weekends and evenings.
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