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Decades of Expertise in Air Conditioning & Refrigeration
Acrol Air Conditioning and Refrigeration Services boasts over 45 years of experience in the air conditioning and refrigeration industry. We provide comprehensive services across the entire spectrum, encompassing design, sales, installation, maintenance, and repair. Our expertise encompasses diverse sectors, catering to both land-based and marine/offshore projects.
A Diverse Portfolio of Services
Our extensive portfolio of services includes:
Green Technologies
- Consultancy on sustainable and energy-efficient air conditioning solutions
- Installation and maintenance of heat pumps
- Implementation of renewable refrigeration systems
Refrigeration:
- Comprehensive refrigeration system design and installation
- Service and maintenance of all makes and models
- Expertise in cold rooms and process cooling applications
Marine & Offshore
- Specialized air conditioning and refrigeration solutions for marine vessels and offshore platforms
- Extensive experience in extreme environmental conditions
Commercial & Industrial
- Comprehensive solutions for office buildings, retail spaces, and industrial facilities
- Advanced control and monitoring systems for optimal performance
Residential
- Expert installation, service, and repair of residential air conditioning and refrigeration systems
- Bespoke solutions for diverse cooling and climate control needs
Breakdown, Maintenance & Service
- Emergency repair services for all types of air conditioning and refrigeration equipment
- Planned maintenance programs to prevent costly breakdowns and ensure optimal performance
- Comprehensive diagnostics and repair services
Innovation & Design
- Involvement in innovative projects, including wind farm design and other groundbreaking technologies
- Collaborative approach to develop customized solutions tailored to individual needs
Committed to Excellence
At Acrol, we are driven by a commitment to excellence in everything we do. Our team of highly skilled engineers and technicians are dedicated to providing exceptional customer service, reliable solutions, and competitive prices. We prioritize communication and transparency throughout the process, ensuring your complete satisfaction.
With decades of experience, a diverse skillset, and a genuine commitment to customer satisfaction, Acrol Air Conditioning and Refrigeration Services is your trusted partner in all aspects of air conditioning and refrigeration.Review Summary
Poor Customer Service and Defective Product
The reviewer, S. John, has had a negative experience with the company. An employee installed a unit in the reviewer's shop on their own time and charged only for the installation, not the unit itself. However, the unit has not worked since its installation five months ago.
Rude and Unresponsive Management
When the reviewer tried to contact the company for assistance, they encountered rude and aggressive behavior from the female manager. The company director, Tom, was never available and failed to return calls. The reviewer had to call around Tom's schedule, which was highly inconvenient.
Defective Unit and Lack of Responsibility
The reviewer believes that the company should take responsibility for the defective unit, especially since the employee who installed it was using company equipment and doing backhanded deals. The reviewer has received messages on Instagram suggesting that parts have been taken from the company, which further supports their belief that the company should correct the issue with the broken unit.
Overall Negative Experience
The reviewer has had an absolutely pathetic service experience and is shocked that the company cannot understand that installing a broken unit and only paying for the installation waives them of any responsibility.
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