Your home from home in Scotland
About Us
Sandcastle Holidays (Scotland) Ltd is a privately owned limited company based in Edinburgh, Scotland. Formed in 2001, the company is run by Sandy and Susan McNaughton, who have a deep understanding of what holidaymakers need from a self-catering property. With a passion for the area, they meticulously selected Sandcastle Cottage in Crail, a charming village close to the historic city of St Andrews, known for its magnificent castle and golfing heritage.
Our Philosophy
Our vision is to provide guests with a truly home-from-home experience at Sandcastle Cottage. We understand that a holiday home should be a sanctuary where guests can unwind, create memories, and feel at ease. We meticulously maintain the cottage, ensuring a comfortable and well-equipped environment for every stay.
Our Services
Sandcastle Holidays offers:
- Self-catering holiday accommodation: Enjoy the freedom and privacy of Sandcastle Cottage, fully equipped with everything you need for a comfortable stay.
- Professional management: We handle the housekeeping, maintenance, and bookings, ensuring a seamless and enjoyable experience for our guests.
- Local knowledge: Our team has deep connections to the area, providing insider tips and recommendations for exploring the surrounding region.
Our Commitment
Sandcastle Holidays is dedicated to:
- Sustainability: We uphold responsible tourism practices by partnering with local businesses and respecting the natural environment.
- Guest satisfaction: We prioritize excellent customer service, ensuring a memorable and enjoyable stay for every guest.
- Community involvement: We are committed to supporting local initiatives and fostering a positive impact on the community.
Experience Quality and Relaxation at Sandcastle Holidays!
General Overview
The reviewer expresses their disappointment and frustration with their recent holiday experience with Sandcastle Holidays, a company they booked through Booking.com. The review highlights the numerous issues they encountered with the caravan they stayed in, Springs 24.
Accommodation Issues
The caravan was found to be in a dismal state, with dirty bedding, pots, pans, and cutlery. The fridge freezer was leaking, and the carpets were stained. Additionally, the reviewer noticed cracked ornaments and mirrors, rust on the radiators, and damp and mould on the curtains and blinds.
Customer Service
The reviewer was unhappy with the customer service provided by Sandcastle Holidays. When they complained about the state of the caravan, they were told that they could not be moved to an alternative caravan. The company showed no concern for customer satisfaction, only interested in taking payment without providing a decent service.
Health Concerns
The reviewer's son developed a cough and rash after only one night in the caravan, which led to them cutting their three-night stay short. When they informed Sandcastle Holidays about their decision to leave, they were met with indifference, with no effort made to address their concerns or offer any assistance.
Conclusion
The reviewer strongly advises against booking with Sandcastle Holidays, citing the misrepresentation of the caravan's condition in the photos and the company's lack of concern for customer satisfaction.
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