Innovating for a Sustainable Future
At Grant UK, we are dedicated to providing our customers with high-quality, innovative heating solutions that meet their specific needs. As a leading manufacturer of oil-fired boilers, air source heat pumps, and other renewable energy systems, we are committed to helping homeowners and professionals alike to achieve a more sustainable and efficient way of heating their homes.
Our Products and Services
Our product range includes oil boilers, air source heat pumps, hybrids, underfloor heating, aluminium radiators, cylinders, solar thermal, and accessories. We also offer a range of support services, including product support, extended warranties, service plans, and package solutions. Our team of experts is always available to provide technical specifications, design and specification services, and training and development programs for professionals.
Our Mission
At Grant UK, our mission is to provide our customers with innovative, efficient, and sustainable heating solutions that meet their specific needs. We are committed to delivering exceptional customer service, providing high-quality products, and continuously improving our services to exceed our customers' expectations.
Our Values
- Innovation: We strive to innovate and improve our products and services to meet the evolving needs of our customers.
- Sustainability: We are committed to providing sustainable and environmentally friendly heating solutions that reduce carbon emissions and promote energy efficiency.
- Excellence: We strive for excellence in everything we do, from product design to customer service, to ensure our customers receive the best possible experience.
- Integrity: We operate with integrity, honesty, and transparency in all our interactions with customers, partners, and stakeholders.
Why Choose Grant UK?
- Reliability: Our products are designed and built to last, with a focus on reliability and durability.
- Efficiency: Our heating solutions are designed to provide maximum efficiency and reduce energy waste.
- Sustainability: We are committed to providing sustainable and environmentally friendly heating solutions.
- Customer Service: Our team of experts is always available to provide exceptional customer service and support.
Product Issues and Customer Service
The majority of reviewers have expressed dissatisfaction with Grant boilers, citing faulty products and poor customer service. Many reviewers have reported issues with their boilers, including malfunctioning heat pumps, faulty burner boxes, and cracked heat exchangers. These issues have resulted in significant costs and inconvenience for the customers.
Unreliability and Lack of Support
Some reviewers have reported that Grant's customer service is unhelpful, with some customers being told that their issues are not covered under warranty or that they need to pay for repair services. Others have reported that Grant has lost their complaint paperwork or failed to respond to their queries.
Positive Experiences
However, a few reviewers have reported positive experiences with Grant boilers and customer service. Some have praised the technical support team for being helpful and knowledgeable, while others have reported that Grant's products have performed well and efficiently.
Installation and Warranty Issues
Some reviewers have reported issues with the installation process, including poorly trained installers and incorrect registration of warranties. Others have reported that Grant has refused to honor warranties or provide adequate support for faulty products.
Hybrid and Air Source Heat Pumps
Some reviewers have reported issues with Grant's hybrid and air source heat pumps, including malfunctioning and poor performance. However, others have praised these products for being efficient and reliable.
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