Driving Excellence in Customer Service
Welcome to B & H Motors Ltd, a trusted SEAT and CUPRA franchise dealership located in Cumbria. With over 50 years of experience in the industry, we have established ourselves as a reputable and reliable destination for all your motoring needs. Our state-of-the-art facility is equipped with the latest technology and staffed by a team of highly skilled and dedicated professionals who are committed to providing exceptional customer service.
Our Services
At B & H Motors Ltd, we offer a wide range of services designed to cater to all your motoring needs. Our sales team can assist you in finding the perfect new or used car from our extensive range of SEAT and CUPRA models. We also have a fleet of demonstrator vehicles available for you to test drive before making a purchase. In addition to our sales services, our highly skilled technicians are equipped to handle all your servicing and maintenance needs, including MOTs, servicing, air con recharging, and tyre fitting with vehicle alignment.
Aftersales and Parts
Our aftersales department is dedicated to providing you with genuine parts and accessories for your vehicle. Our team of experts can assist you in finding the right products for your SEAT or CUPRA model, and we offer a wide range of services including vehicle valuation, finance, and Motability options. We are also a Motability accredited dealer, and we are committed to helping our customers with disabilities find the perfect vehicle to suit their needs.
Our Commitment to Excellence
At B & H Motors Ltd, we pride ourselves on our commitment to excellence in all aspects of our business. We strive to provide exceptional customer service, and we are dedicated to ensuring that our customers receive the best possible experience when dealing with us. Whether you are looking for a new or used car, servicing, or parts, we are confident that our team of experts can assist you in finding what you need.
Overall Experience
The reviews of B&H Motors, a car dealership, provide a mixed bag of opinions. While some customers have had excellent experiences, others have been disappointed with the service they received.
Friendly and Efficient Service
Many customers have praised the friendly and efficient service they received from the staff at B&H Motors. Terence Wise, Davy Houston, John Killip, Peter Vaughan, Mark Barnes, Sean Forsyth, Christopher Brown, and Matthew Sewell all mentioned that the staff were nice, helpful, and knowledgeable. Some even mentioned that the staff went above and beyond to assist them.
Parts and MOT
Terence Wise and Davy Houston both mentioned that they had their cars serviced and MOT'd at B&H Motors, with Davy Houston praising the staff's knowledge of parts and the speedy delivery of the part he ordered. This suggests that the dealership is efficient and reliable when it comes to servicing and repairing cars.
Disappointing Experiences
However, not all customers have had positive experiences. Rich Ellis was shocked by the service he received from Rob, who was unable to resolve his issue with a refund for parts. Darren Johnston was disappointed with the dealership's reluctance to help with a warranty claim and instead blamed the scratch on another dealer. Dave Beefy felt that the dealership sold a car to someone else without informing him, which may have been due to a misunderstanding.
Locations and Selection
Michael Graham mentioned that the dealership is located next to other car dealerships on a busy industrial park, with a large range of new and second-hand cars available to view. This suggests that the dealership has a good location and a wide selection of cars.
Conclusion
While some customers have had excellent experiences with B&H Motors, others have been disappointed with the service they received. It's important to remember that every customer's experience is unique, and it's possible that the problems experienced by some customers may have been due to isolated incidents.
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