Raising standards since 1968 - trusted, respected, and recommended
At Walkingshaw, we pride ourselves on raising standards since 1968. We are a family-run business that has been serving the Western Lake District for over 50 years, providing an exceptional car buying experience to our customers. Our commitment to excellence is reflected in every aspect of our business, from our state-of-the-art facilities to our team of expertly trained staff.
Our History
Walkingshaw has a rich history, dating back to 1968 when we first started selling high-quality used vehicles. Over the years, we have continued to grow and expand our services, becoming one of the most trusted and respected car dealerships in the region. We are proud to have been appointed as Kia and Volkswagen franchised dealers, allowing us to offer our customers an extensive range of new and used vehicles from these renowned manufacturers.
Our Services
At Walkingshaw, we offer a comprehensive range of services designed to meet the needs of our customers. Our talented team of sales professionals are dedicated to helping you find the perfect new or used vehicle, whether you're looking for a stylish city car or a spacious family SUV. We also offer a range of aftersales services, including servicing, MOTs, and vehicle maintenance, all carried out by our skilled technicians using the latest diagnostic equipment and genuine parts.
In addition to our sales and aftersales services, we also offer a range of convenient online tools, allowing you to browse our stock, reserve a vehicle, and even complete your purchase from the comfort of your own home. Our online finance calculator and part-exchange valuation tool make it easy to get an idea of your budget and the value of your current vehicle.
Our Values
At Walkingshaw, we believe in building long-term relationships with our customers, based on trust, honesty, and exceptional service. We are committed to providing a warm and welcoming environment, where our customers feel valued and supported throughout their car buying journey. We believe in continuous improvement, constantly striving to improve our services and processes to ensure that our customers receive the best possible experience.
Excellent Customer Service and Efficiency
The majority of reviews praise the excellent customer service and efficiency of Walkingshaws in handling car sales and repairs. Several reviewers mention specific instances of brilliant customer service, where staff went the extra mile to resolve issues and provide a smooth buying process. For example, Anthony Clark praises the staff for handling a car breakdown issue efficiently, and Susan Taylor highlights the friendly and helpful staff who made her car-buying experience unforgettable.
Minor Issues and Disappointments
However, not all reviews are positive. Alison Mulrain expresses disappointment and disgust at the lack of communication regarding a car repair, which left her stranded. Similarly, Dean Wilson recounts a poor customer service experience, where he was not notified before being told that a part had been sold to someone else.
Helpful and Knowledgeable Staff
Many reviewers praise the helpful and knowledgeable staff at Walkingshaws, who provided excellent explanations and made the car-buying process transparent. For example, David Donald appreciated the friendly and knowledgeable staff who helped him purchase his new Polo. Similarly, Christopher Brown valued the staff's attention to detail and commitment to ensuring his car was 100% before he took delivery.
Positive and Negative Views
Some reviewers expressed mixed opinions about Walkingshaws' ability to communicate effectively and handle minor issues. Christine Walker, for instance, found the staff helpful but was disappointed that they didn't sell VW camper vans. On the other hand, Michael Simpson was impressed with the staff's extra effort to keep him informed about the availability of a specific car model.
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