Expert IT Solutions for Small Businesses
Introduction
Allen Computer Services (ACS) is a trusted technology partner serving the South Somerset, East Devon, and West Dorset area for over 20 years. We specialize in resolving all your computer and laptop issues, from hardware and software repairs to data recovery and security solutions. Our team of experienced technicians are dedicated to providing prompt, efficient, and reliable service to both personal and business customers.
For Personal Customers
- Hardware & Software Repairs
- Screen & Keyboard Repairs
- Data Recovery & Backup
- Antivirus & Security
- Cloud Storage & Backup
For Small Businesses
- Network & IT Support
- Website Design & Development
- Print Management & Toner Supplies
- Remote Support & IT Consulting
Why Choose ACS?
Our commitment to our clients is evident in:
- Experienced & Certified Technicians: Our team boasts extensive experience and industry-leading certifications, ensuring you get the highest quality service.
- Tailored Solutions: We tailor our solutions to your specific needs, ensuring efficient and effective outcomes.
- Transparent Communication: We keep you updated throughout the process and explain technical issues in clear, concise terms.
- Competitive Pricing: We offer competitive rates and provide clear cost estimates before work begins.
Our Approach
At ACS, we take a proactive and personalized approach to every project. We:
- Diagnose the problem accurately using advanced tools and expertise.
- Provide clear and concise explanations of the issue and potential solutions.
- Offer affordable and efficient repair options to fit your specific needs.
- Communicate regularly and discuss all steps of the repair or service process with you.
Our Values
Our values of integrity, transparency, and customer satisfaction underpin everything we do. We are dedicated to:
- Providing honest and reliable information
- Delivering exceptional customer service
- Working efficiently and effectively to minimize downtime
- Building lasting relationships with our clients
Conclusion
At Allen Computer Services, we are committed to empowering you with technology solutions and ensuring your complete satisfaction. Whether you require a quick repair or comprehensive IT support, count on us to deliver reliable services that exceed your expectations.
Customer Service and Repair
Allen Computer Services has received overwhelmingly positive reviews from its customers. Many customers have praised the company's excellent customer service, professional expertise, and competitive pricing. Tom and Andy, two representatives of the company, have been particularly commended for their helpfulness, warm nature, and prompt communication.
Speed and Efficiency
Customers have reported that the company has been efficient in resolving their issues, with most repairs completed within a day or two. Many have appreciated the regular updates provided throughout the repair process, which helps to alleviate concerns and maintain transparency.
Price and Value
Allen Computer Services has been praised for its reasonable pricing, with several customers mentioning that the cost surpassed their expectations. The company's willingness to offer flexible pricing options and discounts has also been noted as a positive aspect.
Negative Experience
One customer, Bill Bryant, reported a negative experience with the company. Although he commended the nice and friendly representative who came to his home, he was disappointed with the slow start and inability to complete the job as expected. He felt hard done by and was not impressed with the representative's knowledge or ability.
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