Where Customer Care Meets Mechanical Excellence
At Wood Automotive, we are a friendly, professional, mechanical engineering company based in Great Waltham, Chelmsford. With over twenty years' mechanical engineering experience, we are committed to delivering excellence in all aspects of our work. As a family-run business, we pride ourselves on our approachable, knowledgeable, and honest approach to customer service.
Our Services
From our fully equipped garage, we offer a full range of mechanical services designed to cater to all your vehicle needs. Our vehicle diagnostic work is completed using state-of-the-art BOSCH technology to accurately identify any faults. Our servicing and repair work is then carried out by a BOSCH trained technician, ensuring your car is in safe hands. Our extensive range of vehicle repair and maintenance services includes MOTs, vehicle servicing, tyre replacement, tyre repair, vehicle diagnostics, air conditioning repair, clutches, welding, and much more.
Convenience and Customer Care
We understand that taking your car into the garage can be inconvenient, which is why we strive to make using our garage as convenient as possible. We open early and finish late to accommodate your busy schedule. We also offer a collection and delivery service, meaning your car can be delivered straight back to your door when the work is done. In addition, our full recovery service ensures that if you're stranded with a car that won't move, we can get your car to us, repaired, and back on the road quickly.
Our Commitment to Excellence
We take real pride in the work we carry out, and in the fact that we will always go that extra mile to help our customers get their cars dealt with conveniently and properly. Our commitment to excellence is reflected in our strong reputation, and we look forward to welcoming you and your car into our garage!
Positive Experiences
Many customers have had excellent experiences with Wood Automotive, praising the friendly and helpful staff, high-quality work, and reasonable prices. They appreciate the family-run business and the personal touch, which sets it apart from larger chain garages. Some customers have even received free services, such as removal of a bumper, and have been treated to extras, like courtesy cars and puncture repairs.
Negative Experience
One customer, Bruce Clifton, had a poor experience with the garage. He was given a completion date for a list of repairs, but it took significantly longer than expected to complete the work. Additionally, the customer claimed that some of the originally reported faults were still present upon pickup, including a dashboard warning light and broken fuel flap.
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